Enterprise Customer Success Manager

• The Enterprise CSM will focus on high-touch and high-value enterprise accounts getting to know our customers and develop key relationships with them.
• Lead the discussion,definition and implementation of enterprise success plans.Identify areas of improvement with all customers and putting measures in place to increase satisfaction.
• Link the value of Keelvar with customer business objectives and value-based outcomes. Demonstrate understanding of the customer - their business, opportunities, challenges, goals, and overall data maturity. Engage executive and SLT sponsors proactively in your account.
• Building and maintaining relationships with key enterprise stakeholders, understanding their business needs and objectives and considering expansion opportunities.  
• Drive the onboarding and change management process for our customers and work on increasing the global adoption of our products and services.
• Act as our customers' first point of contact and be an advocate for their needs.
• Work to mitigate churn and drive engagement and renewals.
• Mentor the CSM team.
• Be a Keelvar expert and be able to answer any questions about our products. Conduct training sessions and short demonstrations.
• Collaborate closely with the Sales and Marketing teams to drive growth.
• Work closely with the Product and Engineering teams to share customer insights that inform future product developments.
• Other duties as assigned.

• A minimum of 5+ years in a similar role, ideally with enterprise customers.
• Experience in working in a project management, sourcing, procurement or tendering role with a strong knowledge and understanding of procurement processes and methods. 
• Excellent communication skills with the ability to build andmaintainstrong working relationships with customers, having a positive, customer first attitude with a desire to help them reach their goals. 
• Strong analytical skills, with the ability to translate data into insights. Experience with Excel is preferred.

Competencies:  
 

• Core Competencies - Communication, Teamwork
• Role Competencies - Problem Solving, Customer Focus, Project Management

Here at Keelvar, we are proud to be a remote-first organisation and we offer some great perks including: 

• Competitive salary with a Series B backed, fast growing organisation.
• 401k - 100% match up to 5%.
• Medical, dental & vision insurance.
• 25 days PTO increasing to 26 after 3 years and increasing to 27 after 5 years.Plus a day off for your birthday.
• Flexible working hours with a positive approach to work - life balance.
• An inclusive, collaborative, innovative culture.
• Generous leave offerings including 2 CSR days.
• Technology that enables you to perform to your best