Enterprise Growth Specialist

​ Our mission is to
Simplify Life. avertra helps highly regulated, customer-centric
industries, led by utilities and energy, deliver exceptional
experiences through our MiCustomer platform and digital services.

• Research assigned
  accounts and their industry context, map stakeholders, and
  identify whitespace and expansion opportunities.
  
• Contribute to and,
  over time, own account plans that connect client goals
  to avertra's capabilities.
  

• Build,
  maintain, and grow assigned relationships across our
  community, carrying the conversation and following up
  independently.
  
• Run discovery
  that goes beyond surface answers, surfacing the goals,
  constraints, and friction that reveal where we can help.
  

• Analyze usage and
  adoption data to spot patterns, risks, and expansion signals
  across accounts.
  
• Translate what you
  find into clear, actionable insight, both for the
  client and as voice-of-customer input to product and
  growth.
  

• Support pursuits with
  a product-owner mindset, shaping the right solution to
  a client's need alongside product and engineering.
  
• Articulate the value
  of the MiCustomer platform (MiPortal, MiAgent, MiComm)
  in terms the client's decision-makers care about.
  

• Onboard new members,
  drive engagement and follow-ups, and contribute to planning
  and content, turning the community into insight and
  advocacy.
  

• Represent avertra and
  MiCustomer at conferences and sessions, on-site and virtual,
  and own the client follow-ups that come out of them.
  
• Design
  repeatable growth processes, templates, and lightweight
  tooling that make the whole team faster and sharper,
  and measure the impact.
  

Requirements

• You ask the
  question behind the question, and you know how to turn
  curiosity into insight that others walk past.
  

• You connect
  what we do to the outcomes a client actually cares
  about, in plain, compelling language, without hiding behind
  feature lists.
  

• You bring
  warmth and energy that make clients want to keep talking
  to you. In a client-facing role, presence is not optional.
  

• You are
  comfortable in usage and adoption data, and you can separate
  signal from noise to find a real opportunity.
  

• You see a
  better way to run things and you design it, an
  industrial-engineering instinct applied to how growth actually
  gets done.
  

• In a pre-sales
  moment you translate a client's real need into a
  feasible, valuable solution, partnering naturally with product
  and engineering.
  

• Strong process
  design: you can map how work is done and redesign it for
  speed and quality.
  
• Pre-sales and
  product-owner mindset: you translate client needs into
  feasible, valuable solutions.
  
• Advanced data
  analytics: you can analyze customer usage and adoption data
  and turn it into insight for product and growth.
  
• Excellent client
  engagement, discovery, and relationship-building skills, with
  an engaging, high-energy presence.
  
• Strong spoken
  and written English for US clients
  

• Around 2 to 4
  years of experience. Exceptional candidates with more
  experience are welcome.
  
• Any external,
  client-facing experience is required.
  
• Experience in
  customer success or customer relationships, B2B or
  product marketing, market research, voice-of-customer,
  or project management is a strong plus.
  

• Background from a
  top-tier consulting firm (The big 4).
  
• Comfort with AI tools
  (for example Claude Code) is a plus, not a must.
  

• 25-50%
  

Benefits

• You'll join a global
  family of passionate people building a sustainable,
  scalable ecosystem committed to using logic to create a
  better experience.
  
• You will be empowered
  to drive change, challenge the status quo, and innovate
  without bureaucracy slowing you down.
  
• We will invest in you,
  with a clear path from broad exposure to owning accounts
  and pursuits of your own.