Enterprise Launch Manager

As an Enterprise Launch Manager on the Account Management team, you will be responsible for the successful implementation of our travel and expense platform with a portfolio of Enterprise customers. You will play an integral part in ensuring our customers have a smooth and seamless onboarding experience by acting as the global project manager and technical point-of-contact through launch. This role will drive cross-functional partnerships with various internal teams - Sales, Support, Marketing, Product, Engineering, and Finance.

This role does require experience working with one of the following: month end close experience preferably with cloud based ERPs, experience implementing or administering expense programs or corporate card programs. 

What You'll Do:

• Own implementation success from project kickoff to go-live, leveraging strong project management skills and deep product knowledge.


• Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, high quality deployments.


• Identify and drive efficiency in the onboarding process by developing best practices and process improvements on an ongoing basis, and create and maintain process documentation / work instructions


• Lead the discovery process for qualifying and creating a solution that solves customers objectives to integrate product features into existing workflows 


• Understand and document customer pain points, advocate for them internally to influence product changes.


• Assist customers to quickly identify potential issues and escalate them appropriately to ensure the best possible experience during the onboarding period


• Develop and optimize enterprise training programs including written and video collateral.


• Identify and work with sales on pre-engagement opportunities and RFP’s


• Collaborate with Sales, Product, Operations, Travel Experience/Support, Consulting & Supply, and Customer Success in order to meet existing, new, and future customer needs


• Develop tailored training programs including hosting remote or on site training, creating training materials and standard operating procedures.


• Provide an excellent customer experience through high-quality communication and interactions.


• Act as the key Project Manager ensuring accurate completion of numerous implementation tasks.

What We’re Looking For:

• 4+ years in project and account management or implementations where you have had to advise clients, build strategic relationships, implement and onboard complex customers, and run multiple efficient projects at once. 


• Experience implementing or administering expense programs and/or corporate card programs


• Experience with month-end close, preferably with cloud based ERPs (e.g. NetSuite, Sage Intacct, Quickbooks Online)


• You are a hyper-effective person who can dig into the weeds, pull up to connect back to strategy, and generally "gets stuff done."


• Understanding the unique business requirements of customers within multiple industries and translating/presenting those needs into a compelling vision and roadmap for our customers.


• Solid oral, written, presentation and interpersonal communication and relationship skills.


• Proven time management skills in a dynamic team environment.


• Ability to work as part of a team to solve problems in dynamic, energizing environments.


• Inquisitive, practical and passionate about technology and sharing knowledge.


• Likes to be the first to know something and to understand why and how things happen.


• Good at explaining ideas and finding ways to keep people’s attention.


• Willing and able to travel domestically and internationally to visit customers and prospects