Enterprise Solutions Manager - Lending Systems

Position Purpose

Upholds the Credit Union’s mission of “We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve” by collaborating with department leaders to align technology solutions with organizational strategies and business objectives.  

This role encompasses the management of the credit union’s loan origination systems and related products across Capital's technology footprint and will play a vital role in shaping and delivering products that help our employees deliver meaningful and memorable lending experiences to our members.  As the Enterprise Solutions Manager - Lending Systems, you'll be tasked with developing a clear and strategic roadmap that aligns product features with business objectives by fostering strong partnerships with internal stakeholders and external partners to ensure collaboration and alignment. A comprehensive understanding of member and employee perspectives and technical solutions—encompassing both back-end and front-end technologies—is essential for success in this position.

Essential Responsibilities

• Strategic Optimization & Roadmap: Plan, prioritize, and execute strategies to enhance the loan origination systems, documentation preparation systems, core interfaces, and related products and integrations, ensuring alignment with organizational goals and industry trends.


• Business & Technical Alignment: Serve as a bridge between business objectives and technical execution, ensuring technology supports current goals and is positioned for future needs. Leverage data insights, employee and member feedback, and industry best practices to drive adoption and engagement.


• Stakeholder Collaboration: Partner with leadership and departments including but not limited to Consumer Lending, Mortgage Lending, Business Lending, ITS, Marketing, and Risk Management to ensure technology solutions are strategically aligned, seamlessly integrated, and optimized for an exceptional experience. This includes clearly defining agreed upon requirements that drive delivery of strategic objectives.


• Vendor Collaboration: Collaborate with strategic partners, manage vendor relationships, participate in contract renewals, track SLAs, act as escalation point for technical issues, drive optimization of functionality, and ensure compliance.


• Team Leadership & Development: Mentor and coach Business Systems Analysts fostering skill development and professional growth.


• Product & Feature Management: Oversee the development, testing, and implementation of new products and features, ensuring seamless execution and user adoption.


• Continuous Improvement & Automation: Identify and implement improvements and efficiencies across solutions and platforms, leveraging automation and best practices to optimize operations.


• System Administration & Integrations: Serve as primary technical expert for lending related systems, work closely with end users to support solutions administration, oversee system upgrades and enhancements, and manage system configurations, including workflows, validation rules, custom objects, and automation tools, with minimal operational impact


• Solution Support: Act as Tier 3 Support monitoring and troubleshooting system issues ensuring timely resolution to minimize disruptions.


• Project Management: Manages small and medium projects following industry standard project management practices


• Industry Awareness & Innovation: Stay informed on emerging trends and technologies to drive innovation and maintain a competitive edge.


• Communicate with Purpose: Present updates, opportunities, and performance findings to leaders and stakeholders using a clear and concise narrative backed by data.


• Document and Share: Maintain up-to-date system documentation, procedures, and troubleshooting guides to ensure clarity and consistency across product-related communications.


• Compliance & Risk Management: Collaborate with Risk Management to ensure adherence to regulatory requirements and industry best practices, maintaining security and risk assessments for digital platforms.


• Additional Responsibilities: Undertake any other duties as assigned to contribute to the overall success of the organization.

Necessary Experience and Qualifications 

• Bachelor’s degree in technology, business, or related field, or equivalent combination of education and experience


• Minimum 5+ years of leadership experience required


• Experience in the financial services sector is essential


• Familiarity with financial industry and financial regulatory requirements.


• Typically requires at least 5 years of experience in product management, product development, product operations, or equivalent experience with platform technology


• Strong critical thinking and decision-making skills in a fast-changing environment.


• Strong analytical, prioritization, and negotiation skills


• Excellent communication skills, including the ability to clearly present information to diverse audiences


• Proven ability to work independently, identify business and customer needs, and recommend practical solutions


• Demonstrated experience leading or collaborating with cross-functional teams, vendors, and leadership.


• Experience working with Fiserv DNA and lending related systems such as Loan Director, Encompass, Abrigo, LaserPro, and/or LenderLink is preferred.

Work Environment and Physical Requirements

• Office environment with moderate level of noise


• Frequent use of telephone, copier, computer, fax machine and other office machines


• Prolonged sitting or standing


• Frequent mental and visual concentration


• Minimal lifting of up to 25 pounds

The above statements are intended to describe the general nature and level of the work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, or requirements.

Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify. Click the Learn more about Capital Credit Union link below for more information, as well as information on employee rights under the Family Medical Leave Act and the Employee Polygraph Protection Act.