Logo-of-Icraf-hiring-for-jobs-in-US-on-GrabJobs

Enterprise Systems Support Technician Africa Region - CIMMYT

Job Description - Enterprise Systems Support Technician Africa Region - CIMMYT

1.       User Support.

  • Provide first-level support to
    enterprise system users and ensure timely issue resolution.

2.       Training & Onboarding.

  • Support onboarding and training of new
    staff on system usage.

3.       Issue Management.

  • Log, track, and escalate issues using
    the ticketing system.

4.       Documentation.

  • Create and maintain user documentation
    and reference guides.

5.       Access Management.

  • Handle role assignments and access
    requests in accordance with policy.

6.       Testing & Rollout.

  • Participate in UAT and support
    system/module rollouts.

7.       Regional Support.

  • Travel to country offices to deliver
    onsite support and training.



Requirements

  • Bachelor's in IT,
    Business Information Systems, Computer Science, or related field

  • Certification in
    Microsoft Dynamics 365 or ERP systems

  • ITIL Foundation or
    equivalent certification preferred

  • Familiarity with ERP
    tools, Icertis, and ticketing systems

  • Strong troubleshooting
    and diagnostics skills

  • Understanding of
    business functions (HR, Finance, Procurement, Grants)

  • Excellent
    communication and interpersonal skills

  • 5+ years in enterprise
    systems support

  • Experience working in
    multicultural, multi-country contexts

  • Familiarity with
    Microsoft tools (Teams, SharePoint, Office 365).



Original job Enterprise Systems Support Technician Africa Region - CIMMYT posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Share Job
Share Job

About the Company

Icraf

The Center for International Forestry Research and World Agroforestry (CIFOR-ICRAF) harnesses the power of trees, forests and agroforestry landscapes to address the most pressing global challenges of our time – biodiversity loss, climate change, food security, livelihoods and inequity. CIFOR and ICR...

Read more about the company

Similar Systems Support Technician Jobs in the US

GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Find the best jobs in the US, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.