Enterprise Systems Support Technician Africa Region - CIMMYT

1.       User Support.

• Provide first-level support to
  enterprise system users and ensure timely issue resolution.
  

2.       Training & Onboarding.

• Support onboarding and training of new
  staff on system usage.
  

3.       Issue Management.

• Log, track, and escalate issues using
  the ticketing system.
  

4.       Documentation.

• Create and maintain user documentation
  and reference guides.
  

5.       Access Management.

• Handle role assignments and access
  requests in accordance with policy.
  

6.       Testing & Rollout.

• Participate in UAT and support
  system/module rollouts.
  

7.       Regional Support.

• Travel to country offices to deliver
  onsite support and training.
  

Requirements

• Bachelor's in IT,
  Business Information Systems, Computer Science, or related field
  
• Certification in
  Microsoft Dynamics 365 or ERP systems
  
• ITIL Foundation or
  equivalent certification preferred
  
• Familiarity with ERP
  tools, Icertis, and ticketing systems
  
• Strong troubleshooting
  and diagnostics skills
  
• Understanding of
  business functions (HR, Finance, Procurement, Grants)
  
• Excellent
  communication and interpersonal skills
  
• 5+ years in enterprise
  systems support
  
• Experience working in
  multicultural, multi-country contexts
  
• Familiarity with
  Microsoft tools (Teams, SharePoint, Office 365).