JOB DESCRIPTION

Position: Entertainment Center Supervisor

Reports to: Entertainment Center Manager / General Manager

FLSA Status: Non-Exempt

Position Summary:

The Entertainment Center Supervisor is responsible for overseeing the daily operations of the Family Entertainment Center, ensuring exceptional guest experiences and smooth facility performance. This position supervises front-line staff across multiple attractions—including bowling, arcade, movie theaters, food & beverage, and pickleball—and ensures compliance with company standards, safety procedures, and service excellence. The ideal candidate is a hands-on leader who thrives in a fast-paced, guest-focused environment.

Essential Duties:

• Supervise day-to-day operations across designated areas of the center (bowling, arcade, concessions, pickleball, etc.).
• Provide direct supervision, coaching, and support to front-line employees during shifts.
• Assist with employee scheduling, shift assignments, and labor management.
• Monitor guest satisfaction and resolve issues promptly and professionally.
• Ensure compliance with safety, cleanliness, and operational policies.
• Support the execution of parties, group events, and promotions.
• Assist with cash handling, shift reports, and operational paperwork.
• Coordinate with Food & Beverage and attractions staff to ensure seamless guest experiences.
• Train new staff and reinforce service standards and operational policies.
• Communicate shift updates and operational needs to the Entertainment Center Manager.

Education and Experience:

• High school diploma or equivalent; coursework in hospitality, business, or recreation management preferred.
• 1–3 years of supervisory or lead experience in hospitality, entertainment, or food & beverage preferred.
• Strong leadership and team-building skills with the ability to motivate diverse staff.
• Excellent problem-solving and conflict resolution abilities.
• Proficient in Microsoft Office; comfortable with POS or scheduling software.
• Ability to work evenings, weekends, and holidays as needed.

Working Conditions and Physical Environment:

• Ability to stand and walk for extended periods.
• Lift and move up to 40 lbs as needed.
• Comfortable working in a fast-paced, high-energy environment with variable noise levels (arcade, music, events).