Entertainment Travel Advisor III - FROSCH

Step into a role where your attention to detail and calm, client-first approach makes a visible difference. You’ll support high-profile travelers with complex itineraries and ever-changing needs.

As an Entertainment Travel Advisor III in the FROSCH Entertainment team, you deliver proactive, white-glove travel service across every touchpoint, from initial request through trip completion. You build trust through clear communication, expert guidance, and thoughtful recommendations that elevate the traveler experience.

Job responsibilities

• Provide exceptional VIP service and create seamless end-to-end travel experiences, capturing traveler preferences and building accurate client profiles
• Listen actively and guide conversations to identify needs and resolve issues quickly
• Arrange all components of travel from initial request through completion
• Recommend top-tier traveler experiences using informed, client-specific insights
• Maintain up-to-date knowledge of the value and services provided to each client
• Adapt quickly and remain flexible as client needs and industry conditions change
• Communicate clearly, follow through consistently, and document outcomes accurately
• Embrace new tools and ways of working to improve speed, quality, and flexibility
• Design detailed itineraries and manage changes, disruptions, and exceptions
• Adhere to applicable compliance and regulatory standards, following required controls, documentation practices, and client confidentiality expectations

Required qualifications, capabilities, and skills

• Experience supporting Entertainment Travel clients with complex, high-touch needs
• Proficient, native-level use of Sabre (GDS) for ticketing, exchanges, refunds, and queue management
• Experience executing seat assignments, upgrades, and itinerary creation and delivery
• Ability to issue and manage MCOs, Amtrak tickets, and Phase IV processes
• Demonstrated adaptability in a fast-changing environment, with a willingness to cross-train and learn additional service areas as business needs evolve
• Strong problem-solving skills and ability to stay composed in fast-changing situations
• Ability to design complex itineraries and manage multiple concurrent requests
• Experience booking air, hotel, and ground transportation and handling related payments and fees
• Ability to consult with clients on destinations, timing, accommodations, and cost considerations
• Strong written and verbal communication skills with consistent follow-up habits

Preferred qualifications, capabilities, and skills

• Familiarity with travel insurance offerings and how to position them appropriately for clients
• Comfort using new technology and workflows to improve service delivery

FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.