Entitlements Tech Assistant-ED534501

JOB SUMMARY:

Takes direction from the Entitlement Services management staff in the carrying out of all the usual general office clerical tasks: filling, coping, faxing, light typing, use of the computer with a particular knowledge and expertise of computer programs: Microsoft Outlook, Microsoft Office Word and Microsoft Office Excel.

ESSENTIAL JOB FUNCTIONS:

• Maintain Entitlement Files:


• Maintain existing filing system


•  Prepare Entitlements Departmental Reports:


• Run the weekly Census Report using all applicable EHR systems


• Maintain the ICL – Agency Report


• Process additional reports as required                                                                                                                                 


• FedEx Procedure:


• Prepare FedEx envelopes for Entitlements Specialists / Coordinators


• Create FedEx labels as per programs' requests


• Track outbound FedEx envelopes as needed


• Archiving procedure


• Organize files in chronological/ alphabetical order and ensure all are accurately labeled


• Complete Iron Mountain Storage Forms and record all in Entitlements Folder


• Prepare boxes for pickup by the archiving company


• Retrieve archived files as needed                


• True Link Card Procedure


• Request replacement cards as the supervisor’s direction


• Record and log all cards received            


• Weekly Process SSA AND HRA Checks


• Process checks for terminated or established consumers in accordance with benefits rules and regulations


• Copy checks and verify the termination data using EHR system


• Prepare checks for submission to HRA (cash allowance and Medicaid Surplus)


• Prepare checks for submission to SSA and SSP


• Scan and file copies of submitted checks along with signed receipts


• Order office supplies for the Department as needed


• Coping, scan, and fax documents as required


• Additional related duties as may be assigned.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

• Committed to equity, diversity, inclusion and belonging, and active promotion of the ICL values and goals.


• Ability to use common office equipment, such as photocopier and fax machine.


• Knowledge of computer programs and e-mail system


• Time management and organizational skills


• Highly organized and detail-oriented


• Communicate effectively orally and in writing


• Organize and prioritize work task.


• Ability to design forms for the collection of information


• Positive attitude and excellent customer service skills

QUALIFICATIONS AND EXPERIENCE:

• High School diploma/G.E.D. plus 3 years of relevant experience.