Entry Level Account Manager

CALLING ASPIRING LEADERS: Westerly Company Seeking Performance-Driven Entry-Level Account Managers.

Tired of sales jobs that feel like you’re reading from a script? Us too. As an Entry Level Account Manager for Helios Network, you’ll talk to real people, share real solutions, and make real connections - all while leveling up your career, learning to be a leader, and making a difference in the lives of consumers. We’ll teach you the ropes, then let your personality do the selling.

Sales With a Human Touch (and a Bit of Swagger):

We’re the team behind the scenes making Frontier Communications look good and keep folks connected without the boring corporate vibe. Whether it’s chatting one-on-one, sharing the latest promo, or fixing a frown with a solution, we’re here to keep customers happy and the brand strong. Sales shouldn’t feel like selling; it should feel like helping. At Helios Network, that’s our thing. 

The Entry Level Account Manager will support senior leadership in performing these tasks:

• Serving as the main point of contact on behalf of Frontier and communicating directly with potential customers to promote Frontier’s telecommunications products and services. 
• Handling product inquiries, resolving conflicts to ensure satisfaction, and ensuring all sales interactions comply with company policies and industry regulations.
• Reviewing all sales orders to meet quality and compliance requirements to ensure successful conversion through the sales process. 
• Proactively identifying, understanding, and solving client problems promptly and effectively to maintain a positive sales experience.
• Supporting the sales team by guiding realistic customer expectations and escalating complex customer issues to the appropriate department.
• Working closely with fellow Entry Level Account Managers and the sales team to analyze approaches, share insights, and develop more effective sales strategies.
• Establishing and maintaining open communication channels for continuous information and feedback exchange between the client and the internal team.
• Acquiring a comprehensive understanding of Frontier Communications' residential products and services, including benefits, pricing, and specifications, to provide informed client support.

To qualify for the Entry Level Account Manager role, you must have:

• Bachelor’s degree in Business, Management, or a related field is an advantage
• Proven ability to communicate effectively with clients, resolve conflicts, and ensure overall compliance.
• Strong experience in reviewing major client deliverables.
• Skilled in assisting sales team members with managing customer expectations and handling escalated concerns.
• Collaborative mindset with the ability to work with sales teams to improve strategies and techniques.

Ready to grow, learn, and have fun doing it? Let’s chat.