Entry Level Customer Service Assistant

Job Title: Entry Level Customer Service Assistant

Location: Austin, TX

Job Type: Full-time
Job Summary:

The Entry Level Customer Service Assistant will be responsible for providing outstanding customer support and ensuring customer satisfaction. This role involves handling inquiries, resolving issues, and providing information about our products and services. The ideal candidate will have strong communication skills, a positive attitude, and a willingness to learn.
Responsibilities:
Provide outstanding customer service by answering phone calls, responding to emails, and assisting customers with their inquiries or concerns.
Process orders, track shipments, and provide product information to customers.
Resolve customer complaints or issues in a timely and satisfactory manner.
Maintain accurate records of customer interactions and transactions.
Collaborate with other team members to ensure customer satisfaction.
Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
Assist in identifying areas of improvement and providing feedback to enhance the customer experience.
Qualifications:
High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
Strong verbal and written communication skills.
Excellent interpersonal skills and a customer-oriented mindset.
Ability to multitask and manage time effectively in a fast-paced environment.
Basic computer skills, including proficiency with Microsoft Office Suite and customer service software.
A positive attitude, strong work ethic, and willingness to learn.