Entry Level Customer Service Representative

Benefits:
Bonus based on performance
Company parties
Competitive salary
Opportunity for advancement
Training & development
Entry Level Customer Service Representative

Benefits
Competitive Compensation
Coaching and Mentoring
Team Environment
Career Growth Opportunities

Key Responsibilities

We are seeking a

Customer Service Representative

to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Roles

Conducting B2B presentations for our clients
Identify the customer's problem, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge
Requirements

High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Excellent written and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively

Compensation: $1,000.00 per week

About

RADIANCE

is located in Midtown Manhattan. We are an outsourced Marketing, Sales, and Brand Development firm, providing face to face services to some of the most well-known companies in a variety of industries.

At RADIANCE, we are focused on achieving what other traditional forms of sales and marketing cannot: long-term customer relationships. This is achieved through direct interaction with our clients target audiences.

Our in-person consulting provides clients with the results they need to excel in their field and elevate their goals

The name RADIANCE means brightness and holding a brilliant light. We are looking to instill that brightness and positivity into our clients' businesses.

Here at RADIANCE, we believe in providing positivity and opportunity, a new beginning. RADIANCE provides all employees with an opportunity for growth in the many facets of a business.