Entry Level Customer Support

Work Schedule: Rotational shifts (24/7) | 8-hour shifts | 40 hours per week
Start Date: ASAP
Relocation Package Includes:

• 300 BGN monthly rental allowance for the duration of the contract
• 150 BGN flight reimbursement (processed either upon arrival or with the first salary)
• Real estate administrative assistance
• Key Responsibilities

• Monitor and review user-generated content and advertisements to ensure compliance with platform policies.
• Identify and remove inappropriate, harmful, or policy-violating content in a timely manner.
• Analyze and assess content based on guidelines while maintaining high accuracy.
• Work efficiently in rotational shifts, including nights and weekends.
• Report trends and insights to improve trust and safety measures.
• Collaborate with internal teams to refine policies and ensure a safe digital environment.

Requirements

• Fluent in Estonian (C2) and proficient in English (B2+).
• Strong analytical and decision-making skills.
• High level of resilience and ability to handle sensitive or potentially disturbing content.
• Ability to work in rotational shifts (24/7 schedule), including nights and weekends.
• Previous experience in content moderation or trust & safety roles is a plus but not required.

What We Offer

Competitive salary (salary indicated in BGN)
Rental allowance & relocation support to help you settle in Sofia
Flight reimbursement upon arrival or with first salary
Real estate assistance to help find accommodation
Opportunity to work in a fast-growing international environment
Paid training & career development opportunities