*Entry Level* Donor Service Specialist - Unlimited Growth Potential

Contemporary Staffing Solutions is seeking a Donor Service Specialist to join our client in Franklin, TN! As a Donor Service Specialist, you play a vital role in nurturing and maintaining relationships with donors. You are the first point of contact for donors, providing exceptional service while assisting them with inquiries, navigating their accounts, and offering support to achieve their philanthropic goals.

Responsibilities:

• Provide exceptional customer service to donors, addressing inquiries and assisting with account navigation.
• Maintain a high level of organization and attention to detail in managing donor accounts and information.
• Collaborate with team members to support common goals and deliver outstanding service.
• Conduct inbound and outbound calls to donors, prioritizing communication to deepen relationships and enhance engagement.
• Adapt to a flexible schedule, including occasional Saturdays and holidays, to accommodate pledge drives and donor needs.
• Demonstrate proficiency in Salesforce or willingness to learn.
• Utilize excellent verbal and written communication skills, embodying the organization's brand voice.
• Possess strong proficiency in MS Office products and adaptability to new systems.
• Identify opportunities for increased donor engagement and capacity-building initiatives.

Qualifications:

• Strong organizational skills with meticulous attention to detail.
• High work ethic and dedication to team collaboration.
• Ability to thrive in a customer-centric environment.
• Comfortable with extensive phone communication (90% of workload).
• Ability to maintain focus and productivity during extended periods of sitting.
• Flexibility in transitioning between computer and manual processes.
• Excellent verbal and written communication skills.
• Passion for donor relations and commitment to donor-centric principles.