Entry-level Customer Service Associate

As an Entry-level Customer Service Associate, you will support customer engagement activities across marketing campaigns and promotional initiatives. You will act as a key point of contact for customers, ensuring enquiries are handled professionally while maintaining a positive representation of client brands. This role is ideal for someone who enjoys working with people and wants to build a career in customer service, marketing, or business operations.

Key Responsibilities

• Provide friendly and professional support to customers during marketing campaigns and promotional activities
• Respond to customer enquiries and provide accurate information about products and services
• Represent client brands and maintain a high standard of customer experience
• Assist with customer acquisition and retention initiatives
• Maintain accurate records of customer interactions and campaign activity
• Escalate complex customer issues to senior team members when necessary
• Support team objectives and contribute to campaign success
• Provide feedback to help improve customer engagement strategies

What We’re Looking For

• Strong communication and interpersonal skills
• Friendly, professional, and customer-focused attitude
• Positive, proactive, and reliable mindset
• Ability to work in a fast-paced, team-oriented environment
• Good organisational and problem-solving skills
• No previous experience required, full training provided

What We Offer

• Comprehensive training and ongoing support
• Clear progression opportunities within marketing and customer-focused roles
• Supportive and performance-driven team culture
• Hands-on experience working with live campaigns and client accounts
• Opportunities for professional and personal development

If you’re ready to begin your career in customer service within a dynamic marketing environment, we’d love to hear from you. Apply today and take the first step towards building your future with us.