Entry-level Customer Service Coordinator

As an Entry-level Customer Service Coordinator, you will support the coordination of customer engagement activities across marketing campaigns. You will act as a key link between customers, internal teams, and campaign managers to ensure smooth communication and a positive brand experience. This role is ideal for a highly organised and customer-focused individual looking to begin a career within marketing operations and customer service.

Key Responsibilities

• Coordinate customer enquiries related to marketing campaigns and promotions
• Support inbound and outbound communication activities
• Maintain accurate customer records and update internal systems
• Liaise with marketing and sales teams to ensure consistent messaging
• Assist in tracking customer feedback and campaign performance
• Resolve routine customer queries and escalate complex issues when required
• Ensure service standards and response times are consistently met
• Support administrative tasks related to campaign coordination

What We’re Looking For

• Strong communication and interpersonal skills
• Excellent organisational and time-management abilities
• Customer-focused with a professional and positive attitude
• Ability to manage multiple tasks in a fast-paced environment
• Good attention to detail
• No previous experience required, full training provided

What We Offer

• Comprehensive training and ongoing mentorship
• Clear progression opportunities within marketing and operations
• Supportive and team-oriented working environment
• Exposure to live marketing campaigns and client accounts
• Opportunities for personal and professional development

If you’re ready to start your career in a dynamic marketing environment and play a key role in delivering outstanding customer experiences, we’d love to hear from you. Apply today and take the first step towards your future with us.