Environmental Services Quality Assurance Lead

ENVIRONMENTAL SERVICES QUALITY ASSURANCE LEAD
Full-Time | $21.58 - $22.92/hour, based on experience

As an Environmental Services Quality Assurance Lead your work will help support a safe, clean, enjoyable and dignified environment for our residents, while you enjoy a workplace rooted in compassion and respect. The schedule will vary depending on community needs, hours 7:30 AM to 4:00 PM, Monday through Friday with some holidays as needed

Key Responsibilities

• Maintain departmental quality standards by actively supporting daily operations and team members


• Ensure compliance with Kendal at Ithaca standards and regulatory requirements


• Promote positive resident relations and follow established policies and procedures


• Provide coverage in areas affected by staff absences


• Conduct quality assurance audits within the WorxHub system


• Serve as team leader in the absence of the EVS Manager


• Collaborate with Laundry Coordinator, Facility Services, and Social Work departments


• Assist with apartment turnovers and annual cleanings in Independent Living and Health Care residences


• Maintain high standards of cleanliness throughout the facility


• Operate commercial laundry equipment


• Distribute clean linens and collect soiled linens facility-wide


• Treat stains; repair, sew, discard, and record linen items as appropriate


• Supply bed and bath linens to residents and the Dining department


• Coordinate and manage personal laundry services for Health Center residents


• Oversee labeling and inventory of resident personal laundry

Qualifications

• Knowledge of housekeeping and laundry policies and procedures


• Previous commercial cleaning and laundry experience


• Experience with commercial laundry and labeling equipment


• Strong time management skills and attention to detail


• Ability to multitask and adapt to changing priorities


• Leadership ability and capacity to work effectively under pressure


• Strong interpersonal skills; able to work harmoniously with staff, residents, vendors, and visitors


• Effective verbal and written communication skills


• Good reading, writing, math, and telephone skills


• Ability to train and teach cleaning and laundry procedures used at Kendal at Ithaca

Compensation & Perks

• Competitive hourly wage of $21.58 - $22.92, based on experience


• Accrued paid sick time


• Access to on-site amenities, including a walking path, pool, sauna, tennis court, library, and gym


• Welcoming and respectful workplace culture


• Opportunity to contribute meaningfully to the daily lives of older adults

Benefits

• 401(k)


• 401(k) matching


• Dental insurance


• Employee assistance program


• Employee discount


• Flexible spending account


• Health insurance


• Health savings account


• Life insurance


• Paid time off


• Professional development assistance


• Referral program


• Retirement plan


• Vision insurance

Join Us!
If you're looking to make a difference in a supportive and mission-driven community, we invite you to apply.