Epic Patient Access & Experience

Job Description:
We are seeking a Senior Manager with a strong Epic background to drive strategic patient access and experience initiatives. This individual will partner with healthcare organizations to develop and implement enterprise-level patient access strategies, optimize front-end workflows, and enhance the patient journey through Epic tools such as Cadence, Welcome, Referrals, and MyChart. The Senior Manager ideally brings a balance of operational leadership experience and strategic advisory skills, helping clients improve patient satisfaction, access, and overall performance through practical, measurable initiatives.

This is a priority hire to support immediate project needs within our Epic Service Line. We may be able to look back at some of the candidates from Mount Nittany for this role.

Key Skills and Experience:

• Strong Epic background (Cadence, Welcome, Referrals, MyChart preferred; Cheers and Care Everywhere optional)

• IT or Operational leadership in scheduling, registration, call centers, or patient engagement

• Experience designing and implementing enterprise patient access strategies

• Front-end workflow optimization expertise

• Knowledge of front-end revenue cycle operations (e.g., insurance verification, financial clearance)

• Knowledge of digital front door strategies and patient portals

• Strong project management and cross-functional collaboration skills

• Strategic advisory experience with healthcare executives and operational leaders preferred

• Epic certification preferred