Epic Technical Manager

The Epic Technical Manager serves as the technical lead for the Epic system. This position will manage Epic system upgrades and testing efforts. The Epic Technical Manager will need to collaborate with the leadership, Epic analysts and the operational business areas to ensure optimization of the Epic system and features. This position will also coordinate production and non-production hardware and software support for the Epic infrastructure.

Location: Candidates must reside in the state of Wisconsin for consideration. This position is eligible to work at your home office (reliable internet is required), at our office in Brookfield or Menasha, or a combination of both in our hybrid workplace model.

Hours: 1.0 FTE, 40 hours per week, 8am-5pm Monday through Friday, on call rotation to include nights, weekends, and holidays

Job Responsibilities:

• Direct and manage application and integrated testing efforts and system upgrades


• Configure and support interfaces used to migrate application build between environments using the Data Courier application


• Define and implement the change control process and coordinate key Epic environment activities including updates, upgrades, and build migration


• Track update and patch levels for each production and non-production environment


• Coordinate and prepare for the successful testing of system changes prior to live deployment


• Prepare and update business specifications, process flow diagrams, and technical documentation


• Define and coordinate the execution of testing procedures and develop test cases to serve the overall quality assurance process


• Ensure that technical requirements and tasks are understood, clearly communicated and executed on time


• Act as a liaison between the technical team and application team


• Coordinate production and non-production hardware and software support for the Epic infrastructure


• Lead infrastructure capacity planning and monitoring activities


• Organize and complete projects and tasks on time, according to prioritization


• Timely response to business needs as defined by the business owner


• Perform a thorough review of all Foundation Build and operational requested content and workflows for application

Job Requirements:

• Bachelor’s degree in computer science, information systems or related discipline preferred.


• Relevant experience may be considered in lieu of degree


• Minimum of 3 years’ experience in development, systems design, technical analyst, or similar discipline required


• 1+ years relevant experience with Epic


• Healthcare or health insurance background required


• Current certification in appropriate modules, as required
  
  
  
  • Data Courier Administrator, etc.
  
  
  • Upon hire, certifications must be obtained in an agreed upon timeline
  
  
  
  

Network Health is an Equal Opportunity Employer