Epicor Trainer & Application Support Associate

Mickey Truck Bodies is a premier manufacturer of state-of-the-art bodies and trailers and specially engineered vehicles sold in over 50 countries around the world. The innovative product line-up is prevalent in industries such as food & beverage, vending, propane, rental trucks, emergency & rescue, furniture, battery, oil & natural gas, and data storage. The company operates a total of 500,000 square feet of manufacturing and fleet services space among 6 separate locations (High Point and Thomasville, NC; Bloomington, IL; Ocala, FL; and Freehold NJ) There are 450 total Mickey employees at these locations.

Since it was founded in High Point, NC in 1904, Mickey has remained privately-owned and operated by the Mickey family, now in its 4th generation of ownership and leadership.

Mickey Truck Bodies offers employees a competitive compensation and benefit package including:

Productivity and Performance Bonus
Paid Vacation Time
Medical, Dental, and Vision Insurance (Employee cost share) with Wellness Plan and Incentives
Onsite Wellness Center
Flexible Spending Accounts
Company Paid Short and Long-Term Disability Insurance
Company Paid Basic Life Insurance with AD&D Policy
Voluntary Life Insurance
401 K with Company Match
Supplemental Accident, Hospital Indemnity, Critical Illness, and legal/Identity Insurance plans
Employee Assistance Referral Program (EAP)
Legal Shield

Summary:

The Epicor Trainer and Application Support team member will take part in implementation of Epicor ERP System by training end users on application components and support end user with all functionality.

Essential Duties of Epicor Trainer and Application Support Associate:

Provide application support via case tracking system, phone, and email to end users.
Serve a a first point of contact for our users in managing all service requests and trouble tickets in Epicor.
Troubleshooting, diagnosing, and resolving user trouble tickets with Customer service excellence.
Review outstanding issues, ensuring implementation manager is kept informed of progress.
Provide user training when required in every module of Epicor.
Design plans and procedures to help avoid problems before they happen.
Craft detailed standard operating procedures and step by step instruction guides for each module in Epicor.
Assist implementation manager in quality control checks to ensure issues do not spiral downhill.
Ensure that everyone who works in the system becomes comfortable and confident with Epicor and can be able to trouble shoot on their own.
Recommend and implement functionality to ensure the team is working efficiently.
Review data to ensure that DMT imports are correct ahead of time.
Drive Epicor implementation service improvements by analyzing feedback and implementing changes to enhance user satisfaction.

Qualifications:

Minimum 3 years working experience in technical /application support role with Epicor ERP.
Must have experience working in a manufacturing industry.
Must have a strong attention to detail and advanced skill set in Excel.
Be knowledgeable with the entire Quote to Cash functionality and MES stations.
Understand MRP settings and the outcome of each.
Have skill set to be considered a super user in Epicor.
Have prior experience implementing the modules in the Epicor system.
Communicate effectively to all levels of team members
Excellent Active listening skills to provide the best solution.

Work Environment:

Manufacturing work environment that has frequent exposure to fumes or airborne particles, noise intensity level, proximity to moving mechanical parts and exposure to weather.

Mickey Truck Bodies and Subsidiaries is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.









Compensation details: 75000-100000 Yearly Salary



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