EPS- Opal Resident Services Coordinator

Job Title – Elder Pride Services Opal Resident Services Coordinator

FLSA Classification – non-exempt 

Salary Grade - $25.50 per hour 20 hours per week  

Benefits - Paid time off and sick leave prorated by FTE. 403b with a 4% match after 90 days of employment, 11.5 Holidays. Discounts on Preschool, After School, and Summer Camp. EAP program, Fitness center.  

Report to – Director of Community Services 

Work environment – 12691 NW Dogwood, Portland, Oregon 97229. Occasional required meetings offsite, most frequently at 1737 NW 26th Ave, Portland, Oregon 97210

Schedule – Monday to Friday between 10AM and 6PM. Schedule may be 4 days, 5 hours per day or 5 days, 4 hours per day. Evening hours (until 6pm) required approximately once per month. 

Supervision – None; may support volunteers.

This position is union-eligible and is represented by ILWU Local 5.

Job Description- Summary 

The Resident Services Coordinator works at the Opal, a 54-unit housing community created for LGBTQ+ older adults to provide a safe and supportive home environment where they can thrive. The Housing Stability and Resource Specialist works independently and collaboratively with Friendly House/EPS and property manager teams, and Elder Pride Service community partners, to support housing stability and resource connection. The Resident Services Coordinator (RSC) is knowledgeable of LBGTQ+ history, the issues of older adults, and understands the diversity of local LGBTQ+ community and the intersection of aging and the queer experience.  

Responsibilities and Duties  

Key Responsibilities:  

• Assist diverse residents in accessing services and advocating for their needs. 
• Establish trusting, professional relationships with residents.
• Respond to property managers when concerns arise, supporting residents to successfully maintain housing and prevent eviction.
• Establish relationships with new residents, supporting integration, and leading to success in the building.
• Provide support or coverage for EPS Opal Engagement Specialist when needed.
• Develop positive professional relationships working collaboratively with Elder Pride Services (EPS) team members, Friendly House staff, Property Management, and community partners to support residents in housing stability. 

General Responsibilities:

• Track and report on service provision metrics.
• Actively participate in Friendly House All Staff, EPS Team meetings, and at least one FH staff committee.  
• Positively promote and encourage a supportive culture reflective of Friendly House values, mission, and history.
• Communicate with appropriate parties regarding any safety concerns related to residents or property.
• Report any alleged or perceived abuse or neglect of an older adult to Adult Protective Services (APS).
• Other duties as assigned.

Qualifications 

• Two years of experience working with older adults; or a degree in social work, gerontology, human services, or a related field; or an equivalent combination of education and relevant experience, especially with older adults and/or LGBTQ+ community members.
• Experience in resident services, case management, or direct services with older adults, preferably working with LBGTQ+ community members. Comfortable establishing relationships and advocating for resident needs in an LGBTQ+ welcoming environment.
• Knowledge of LBGTQ+ history, diversity, local LGBTQ+ community and the intersection of aging and the queer experience. Knowledge of the unique needs and strengths of older adults. 
• Respectful and sensitive to the values and lived experience of LGBTQ+ older adults. 
• Exceptional communication skills, including active listening, written and verbal communication, and interpersonal relationships. 
• Demonstrated use of professional judgement while providing services to vulnerable diverse populations.
• Dependable, reliable, punctual. 
• Flexibility to adapt services and programs to meet resident and organization’s needs.  
• Competent in implementing Strengths Based Approach. 
• Computer literate. Proficient with MS 365 and virtual meeting platforms. 
• Self-Starter: Takes initiative, can start tasks independently, and demonstrates critical thinking skills.   
• Successful complete of a criminal background check (ORCHARDS) and motor vehicle report (MVR) 

Physical Requirements

Employees must be able to remain in a stationary position for extended periods of time up to 30-50%, with the ability to move, traverse in the office and work environment. Use hands/fingers to handle/ or feel. Operate the computer and other office equipment. Occasionally ascend stairs or walk in uneven terrain. May need to stoop, kneel, crouch, bend. Communicate information and ideas so others will understand and exchange accurate information in these situations. The ability to see or observe detail at close range. May lift or move items up to 30lbs. May be exposed to smells, cold/heat and outdoor environments.  

If requested, reasonable accommodations will be made available to enable employees with disabilities to perform the essential functions of their job, absent of undue hardship. 

Affirmation Action/EEO Statement

It is the policy of Friendly House to treat all people with dignity and respect. The agency prohibits discrimination based upon race, sex, religion, color, gender identity, age, national origin, marital or familial status, pregnancy, sexual orientation, citizenship status, military service, veteran status, housing status, source of income, political affiliation, union affiliation, physical or mental disability or other protected status in accordance with applicable law. In addition, we shall not discriminate against minority-owned, women-owned or emerging small business.

Other duties

This job description does not reflect all the duties and responsibilities of the position.