Equipment Customer Service Representative - Full Time

About Landscapers Supply and Hardware (affiliated with ACE Hardware and Do It Best Hardware) 

Are you an outdoor enthusiast? Do you love gardening, landscaping, or DIY home projects? 

At Landscapers Supply, we take pride in revolutionizing the traditional shopping experience for landscaping professionals, weekend warriors, and outdoor enthusiasts. Our stores offer a unique spin on traditional mom-and-pop hardware stores by providing a full line of commercial-grade power equipment, bulk landscaping materials, and a full-service power equipment shop. With multiple locations in the Upstate of South Carolina, we cater to homeowners and professionals alike who seek better quality, service, and selection. 

Think you’d be a good fit? 

Join the Landscapers Supply Team! 

As part of our team, you share our values geared toward the on-going success of our customers and fellow associates: 

 ICARE
Integrity – Integrity First
Committed – Committed to People
Accountability – Accountability Mindset
Results – Results
Exceeds – Exceeds Expectations
Landscapers-Supply strives to have the ICARE attitude Everyday!

Benefits (some benefits may vary based on FT / PT availability) 

 Job Description 

As a Equipment Customer Service Representative, you will play a major role in supporting Landscapers Supply’s ability to serve our customers. You will be the face of the power equipment department and responsible for ensuring an excellent customer experience.

The ability to help customers with questions or finalizing a purchase with a smile and pleasant shopping experience will be required.

You will represent and promote the sales operation of Landscapers Supply/Ace Hardware in a positive manner that ensures customer satisfaction.

Responsibilities 

• Greet Customers entering or leaving your department with a smile and pleasant personality
• Engage customers in a friendly, courteous, and respectful manner in person and on the phone.
• Ask customers open ended questions to determine their needs
• Maintain work area, and surrounding areas in a clean and professional manner.
• Report to your Manager any Security and loss prevention issues.

Required Qualifications  
Proven experience in equipment sales, including prospecting, presenting, and closing deals

• Strong knowledge of Lawn Mowers, Hand Held Equipment , and Customer Service.
• Ability to build and maintain long-term customer relationships through trust and consultative selling
• Excellent communication and negotiation skills with customers, vendors, and internal teams
• Skilled in identifying customer needs and recommending appropriate equipment solutions
• Experience preparing quotes, proposals, and sales contracts
• Strong understanding of pricing, margins, financing options, and warranty offerings
• Ability to meet or exceed sales targets in a competitive environment
• Capable of conducting equipment demonstrations and explaining technical features
• Organization skills
• Follow up with Customers on potiential Sales
• Strong communication and customer relationship skills
• Customer satisfaction-oriented

• Knowledge of Paladin POS system
   
• Basic knowledge of selling lawn mowers and other power equipment

Physical Requirements 

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