Equipment Service Manager

Tilleman Equipment - Great Falls is looking for a Service Manager to join our team.  If you are tired of where you work and want to work in a fast paced, driven company come see what we have to offer.  We provide an excellent working environment.  We've been family-owned for two generations with more than 48 years of professional service.  Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.  Pay will range from $75,000 to $125,000 a year DOE.

Job Summary:
The Service Manager at Tilleman Equipment Company in Great Falls, Montana is responsible for overseeing and managing all aspects of the service department. This is a full-time position in the agriculture equipment industry and will require the individual to have a strong technical background and excellent customer service skills. The Service Manager will be responsible for ensuring the highest level of customer satisfaction and managing a team of technicians to efficiently and effectively complete equipment repairs and maintenance.

Responsibilities:

1. Oversee the day-to-day operations of the service department, including scheduling, staffing, and workflow management.

2.Ensures that all service technicians are properly trained and equipped to perform their job duties

3. Monitor and maintain the repair and maintenance schedules for all equipment.

4. Communicate effectively with customers to ensure their satisfaction with service provided.

5. Maintain accurate records of all repairs and maintenance performed.

6. Develop and implement policies and procedures to improve efficiency and quality of service.

7. Manage inventory and ordering of parts and supplies for the service department.

8. Handle and resolve any customer complaints or concerns in a timely and professional manner.

9. Ensure compliance with all safety regulations and company policies.

10. Stay up-to-date with industry trends and advances in equipment technology.

11.  Work Closely with Service advisors, supporting, training and working with the advisors on warranty and extended warranty.

Requirements:

1. Minimum of 3-5 years of experience in a similar role in the equipment industry .

2. High School diploma or equivalent, with technical training or certification preferred.

3. Strong leadership skills and the ability to effectively manage a team.

4.  Excellent communication and customer service skills.

5.  Proficiency in computer software programs, such as Microsoft Office and equipment service programs.

6.  Knowledge of ag equipment and their maintenance and repair procedures.

7.  Ability to work in a fast-paced and constantly changing environment.

8.  Must be able to lift up to 50 pounds and stand for extended periods of time.

9. Must be able to pass Drug, Background and driving record check.

What We Offer:

• 401 (K) Savings


• Paid Holidays


• Vacation/Sick


• Health, Dental, and Vision insurance


• Uniforms 


• Employee Discount


• Moving Expenses

EEOC Statement:
Tilleman Motor Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace and welcome applicants of all backgrounds to apply.