ER Enhancement Specialist (Randolph / Boone County)

Job Description:

Job Summary: 

Engage target consumers into ongoing treatment, coordinating care for the whole person by addressing behavioral health, physical health and basic needs, reducing the need for future emergency visits, hospitalizations and reducing hospital stays unnecessarily extended due to non-clinical factors. You will be working in the community which includes consumer’s homes, clinics, and other places around the community.

Essential Job Functions:

• Responds to inquiries for mental health, domestic violence, and/or addictive disorder services and refers to appropriate system programs or outside agency(s), and community resources as appropriate.

• Help locate resources, apply for these services, set appointments, provide accurate information, advocate, and follow up when necessary.

• Maintain a system of records and reports necessary for documentation of referrals at specific time intervals.

• Provide interim triage contact with consumers, and assist with connecting to behavioral and crisis intervention services.

• Deliver supportive services to assigned consumers until they have established care with providers who will manage their on-going treatment needs. 

• Provide and/or coordinate follow-up to all consumers for whom he/she has been responsible, including follow up for missed appointments, and conducting outreach and engagement as needed.

• Collaborate as part of a team which may include hospitals and medical clinic health professionals or other employees of a designated community partner.

• Attend individual supervision and team meetings as scheduled by the ERE Supervisor.

• Follows all policies and procedures as outlined by the system, the Missouri Behavioral Health Council, and the Department of Mental Health.

Knowledge, Skills, and Abilities:

• Work independently

• Initiative (taking necessary and appropriate action on one’s own)

• Adaptability (ability to perform effectively in the face of changing job demands)

• Able to follow direction and accept supervision

• Establish effective relationships via telephone and personal, face-to-face contacts.

Experience and Education Qualifications:

• Requires a bachelor’s degree in a human services field.

Supervisory Requirements: 

• None.

Employment Requirements:

• Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.

• Completion of New Hire Orientation at the beginning of employment.

• All training requirements including Relias at the beginning of employment and annually thereafter.

• Current driver’s license, acceptable driving record and current auto insurance.

Physical Requirements:

ADA Consideration - Sedentary work:  Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body.  Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.

Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.  Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.