ER Registration Clerk

Provides indirect patient care in the Emergency Department.  Meets the communication needs of the patient/family, departmental staff and medical staff.  Implements directions from physicians and nursing staff.  Committed to excellence through the continuous improvement of the quality of services delivered.  Creates and maintains a culture to continuously improve patient and employee satisfaction.

 

Demonstrates Competency in the Following Areas:

Logs all patients in the Emergency Department logbook.

Enters and verifies orders in the computer system.  Documents the time orders were placed in the computer on Emergency Department Record.

Communicates appropriately and clearly to charge nurse, coworkers and physicians.

Consults other departments, as appropriate, to provide for an interdisciplinary approach to the patient’s needs when requested by charge nurse.

Demonstrates an ability to be flexible, organized and function under stressful situations.

Treats patients and their families with respect and dignity.

Interacts professionally with patients and their families and provides explanations and verbal reassurance as necessary.

Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.

Maintains age specific safety precautions.

Obtains appropriate staff to assist in the care of the patient when requested by charge nurse.

Maintains good working relationships both within in the department and with other departments.

Meets current standards and policies in documentation.

Answers telephone and intercom in a polite manner and communicates information to the appropriate personnel or family.

Manages and operates equipment safely and correctly.

Participates in performance improvement activities.

Maintains regulatory requirements, nursing and hospital policies and procedures and standards, including infection control, safety regulations and guidelines.

Maintains an accurate and orderly filing system.

Performs other related duties as assigned or requested.

Performs chart audits on previous shifts documentation for correctness

Performs nursing chart audits prior to chart being broken down for medical records

 

Professional Requirements:

Meets dress code standards for the department; appearance is neat and clean.

Completes annual education requirements.

Maintains patient confidentiality at all times.

Maintains regulatory requirements.

Reports to work on time and as scheduled.

Wears identification while on duty; uses computerized punch time system correctly.

Represents the organization in a positive and professional manner in the community.

Attends annual review and department inservices as scheduled.

Attends at least 6 staff meetings a year.

Actively participates in the department’s continuous quality improvement (CQI) activities.

Complies with all organizational policies regarding ethical business practices.