ERA Agent

Entity:

Customers & Products

Job Family Group:

Business Support Group

Job Description:

As an ERA Agent at BP Products N.A. Inc., you will play a crucial role in delivering exceptional customer service, managing inquiries, and contributing to the overall efficiency and improvement of our business processes. This position requires a proactive, customer-centric individual who can effectively prioritize workloads and adapt to evolving needs.

Responsibilities

• Respond to and resolve customer inquiries efficiently and effectively, demonstrating strong communication and conflict management skills.
• Apply analytical thinking to identify and address customer needs and process inefficiencies.
• Actively participate in business process improvement initiatives, utilizing creativity and innovation to suggest and implement solutions.
• Demonstrate strong commercial acumen in all interactions, understanding the business impact of decisions.
• Collaborate effectively with team members and other departments, fostering a positive and productive work environment.
• Manage workload prioritization effectively to ensure timely and accurate completion of tasks.
• Exhibit resilience in challenging situations and maintain a high level of professionalism.
• Develop a strong understanding of customer emotions and tailor interactions accordingly.
• Contribute to a culture of sustainability awareness and actively consider its implications in daily tasks.

Qualifications

• Proven experience in a customer service or customer-facing role.
• Demonstrated understanding and application of agility core practices.
• Excellent analytical thinking and problem-solving abilities.
• Strong verbal and written communication skills.
• Ability to effectively manage and resolve conflicts.
• A creative and innovative approach to challenges and opportunities.
• A deeply customer-centric mindset with a focus on delivering positive customer experiences.
• Proven ability to prioritize and manage a diverse workload effectively.
• High level of self-awareness and emotional intelligence.
• Awareness of sustainability principles and their application in a business context.

Work schedule

Sunday to Thursday from 6:00am to 2:00pm EST

Sunday to Thursday from 8:00am to 4:00pm EST

Sunday to Thursday from 4:00pm to 12:00am EST

Tuesday to Saturday from 7:00am to 3:00pm EST

Tuesday to Saturday from 8:00am to 4:00pm EST

Tuesday to Saturday from 4:00pm to 12:00am EST

Considering Joining bp?

At bp, we support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. bp is committed to encouraging an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, and more!

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is fully remote

Skills:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Service, Customer Support, Customer Value Proposition, Digital Fluency, Resilience, Self-Awareness, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.