ERP Systems Lead

About Us

At Bestbath, we improve lives and empower people by building bathing solutions engineered to last, with safety, style, and accessibility at the center. We are driven to create customer value and be a true partner from design through installation, with fast delivery and a seamless experience. We work with honor and respect, stay committed to results, and face problems head on. We combine meaningful work with a high-value total rewards package that can include profit sharing, low-cost employer-funded health plan options, a 401(k) match, paid time off, and role-based flexibility, plus a culture rooted in transparency, respect, and recognition 

Job Description

This role is responsible for overseeing the performance, enhancement, and ongoing optimization of the ERP system while leading project-based work in collaboration with external consultants and internal stakeholders.

The ERP Systems Lead works closely with the IT Manager to plan, prioritize, and approve system improvements and initiatives. This position does not include direct supervisory responsibilities; however, the role provides technical guidance and mentorship to less experienced ERP team members as needed.

Responsibilities and Duties

• ERP System Oversight: Ensure the ERP system effectively supports business operations and performs efficiently. Monitor system health, identify issues, and coordinate timely resolution.
• Project & Consultant Collaboration: Partner with ERP consultants on project-based work, providing direction, clarifying requirements, and ensuring deliverables align with organizational objectives.
• ERP Project Leadership: Lead ERP-related projects from planning through execution, coordinating cross-functional stakeholders and ensuring milestones and objectives are achieved.
• Strategic Collaboration with IT Manager: Work closely with the IT Manager to evaluate, plan, and approve ERP system enhancements, upgrades, and process improvements. Provide recommendations to support strategic technology goals.
• Integration Oversight: Coordinate and oversee integration efforts between the ERP system and other business applications to ensure seamless data flow and operational continuity.
• Stakeholder Communication: Maintain consistent communication with stakeholders regarding system performance, project status, and upcoming changes.
• Process Improvement: Identify opportunities to streamline workflows, enhance system functionality, and improve overall ERP efficiency.
• Technical Guidance: Provide support and guidance to less experienced ERP team members, offering knowledge sharing and subject matter expertise without formal supervisory responsibility.

Required Qualifications:

• 5+ years of experience supporting, administering, configuring, or leading workstreams within an ERP environment (NetSuite or similar).
• Demonstrated experience leading ERP enhancements or projects from planning through execution (requirements, timeline, testing/UAT, cutover, stabilization).
• Strong understanding of end-to-end business processes supported by ERP (e.g., order-to-cash, procure-to-pay, inventory, production/manufacturing operations, finance/accounting).
• Working knowledge of ERP integration concepts (data mapping, interfaces/APIs, middleware, error handling, testing discipline) and ability to coordinate/triage integration issues.
• Proven experience collaborating with third-party consultants and holding work to scope, timeline, quality standards, and documentation/knowledge-transfer expectations.
• Ability to communicate technical concepts to non-technical stakeholders, facilitate decisions, and manage expectations across departments.
• Experience with change control, documentation standards, testing practices, and release management principles.

Preferred Qualifications:

• Experience in Netsuite ERP system.
• Familiarity with performance optimization and process automation
• Exposure to multiple ERP platforms and related technologies
• Experience supporting ERP in a manufacturing or multi-site environment with inventory and operational complexity.
• Experience improving reporting accuracy and usefulness (saved searches, dashboards, KPIs, financial/operational reporting).
• Ability to evaluate and adopt AI solutions that support ERP operations and continuous improvement
• Experience with C1 Legacy or C1 Cloud

Additional Skills:

• Project Management: Ability to manage multiple projects simultaneously, ensuring timely delivery and adherence to quality standards.
• Technical Proficiency: Proficiency in relevant programming languages and tools used in ERP development and integration.
• Attention to Detail: Strong attention to detail, ensuring accuracy and completeness in all tasks.
• Customer Focus: A strong focus on customer satisfaction, ensuring that the ERP system meets the needs of end users and enhances their experience.

Work Environment and Physical Demands

• Work is performed primarily in an office environment with moderate noise level. The employee in this class is frequently subject to inside environmental conditions, which provide protection from weather conditions but not necessarily from temperature changes. 
• Position requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks:
• Ability to lift/move 25 pounds 
• Ability to stand for prolonged periods.
• Constantly requires clarity of speech and hearing, which permits the employee to communicate effectively.
• Constantly requires clear vision to read printed materials and computer screen to accomplish work. 
• Constantly requires repetitive movement of the wrists, hands, and/or fingers.

Compensation

$100,000-$130,000/year 

Disclaimers

Must perform the essential duties and responsibilities, with or without reasonable accommodation, efficiently and accurately without causing a significant safety threat to self or others. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skill required of all personnel so classified. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice.

In accordance with the American Disability Act (ADA), Bestbath Systems may provide reasonable accommodations for qualified individuals with disabilities in order to enable them to perform essential job functions.