ERP Training/Implementation Specialist II

Job Summary:

QT9 Software is seeking a self-motivated, adaptable ERP professional to lead implementation and training engagements for new and existing customers using the QT9 ERP/MRP platform. This customer-facing Level II role combines business-process analysis, manufacturing knowledge, project coordination, training, troubleshooting, and product feedback across virtual and on-site engagements. The successful candidate will also help refine QT9's implementation methodology, mentor Level I team members, and embrace AI-enabled and other emerging technologies that can improve internal efficiency, consistency, and knowledge sharing. 

Duties and Responsibilities:

• Lead ERP implementation and training engagements for new and existing customers through virtual and on-site sessions. 
• Analyze customers' current manufacturing, inventory, supply chain, and business processes to understand requirements, identify opportunities for improvement, and recommend best-practice workflows within QT9 ERP. 
• Guide customers through the transition from existing processes and systems to QT9 ERP, helping drive adoption, user confidence, and successful implementation outcomes. 
• Manage and continuously refine implementation project plans, priorities, milestones, deliverables, and customer expectations throughout the implementation lifecycle. 
• Deliver engaging, effective customer training on ERP functionality through one-on-one sessions, group training, and webinars. 
• Serve as a voice of the customer by identifying product enhancements, new functionality, usability improvements, and opportunities to improve the implementation and training experience. 
• Participate in testing and validation of new product releases, including troubleshooting issues, documenting findings, and providing actionable feedback to internal teams. 
• Create and maintain customer-facing training resources, Help documentation, User Manuals, implementation guides, and other enablement materials. 
• Use AI-enabled tools and other emerging technologies responsibly to improve internal processes such as documentation, training-content development, project administration, meeting/action summaries, knowledge sharing, quality checks, and other repeatable workflows. Evaluate new tools with curiosity, sound judgment, and appropriate attention to customer data and company policies. 
• Collaborate closely with Implementation, Support, Product, Development, and other team members to resolve customer challenges and achieve department goals. 
• Mentor and support Level I Training/Implementation Specialists by sharing ERP, manufacturing, implementation, technology, and customer-management best practices. 
• Continuously identify opportunities to improve QT9's implementation methodology, training processes, tools, and overall customer experience. 
• Travel to customer locations as needed; company-paid travel is required for some implementation and training engagements. 

• 3-5 years of experience training and implementing ERP software. 
• 3-5 years of experience in manufacturing and/or supply chain management. 
• Bachelor's degree in Business, Computer Science, or a related field, or equivalent relevant professional experience. 
• Intermediate project management skills with the ability to manage multiple customer priorities, timelines, and deliverables. 
• Strong ability to analyze business processes, identify gaps, and translate operational requirements into practical system solutions. 
• Excellent written and verbal communication skills with both internal and external stakeholders. 
• Demonstrated ability to provide effective software training to users with varying levels of technical experience. 
• Strong time-management, organization, independent problem-solving, and critical-thinking skills. 
• Proficiency with Microsoft Office, especially Word and Excel. 
• Strong understanding of Windows environments, modern web browsers, cloud/web-based business applications, and database-driven software. 
• Intermediate knowledge of software testing, quality assurance, troubleshooting, and issue documentation. 
• Comfort learning new technologies quickly, including familiarity with or a strong willingness to adopt AI-enabled tools and automation where they can improve internal processes and team productivity. 

Preferred Qualifications

• Working knowledge of Lean manufacturing principles, continuous improvement, and manufacturing process optimization. 
• Experience with ERP/MRP workflows involving inventory, purchasing, production, scheduling, bills of material, or related manufacturing operations. 
• Experience mentoring junior implementation, training, support, or consulting professionals. 
• Experience using AI assistants, workflow automation, or other productivity technologies to improve documentation, analysis, training, or internal operational processes.