Escrow Processor

Are you results-driven, goal oriented, ambitious with a determination to achieve personal and professional goals while building a career? Here is an opportunity for you and the beginning of a successful future! 

Job Description:

Title:                     Escrow Processor

Reports to:           Assistant Escrow Manager

Business Unit:      Wenatchee Escrow Branch

Location:              Wenatchee Washington

Compensation:     $17.93 - $23.65 Hourly DOE

Incentive bonus based on company profitability.

Company Overview:

Fig provides practical solutions with fast and accurate results for all Real Estate Transaction services. As knowledgeable industry experts, with over 75 years of experience, we are here to help our customers and employees achieve success through investing in their homes and personal wealth. We believe our employees are vital to the company’s ongoing success and seek employees with diverse talents and backgrounds. We care about people, are a team, dream big, work hard, and have fun! We are proud to say, “We help people achieve their dreams.”

What you will love here at Fig:

• Your Team. A team that cares for each other and works together to get the job done.


• Your Growth. Opportunity to develop a career that is satisfying and successful.


• Your Time off. Vacation 10 to 25 days per year. Eleven paid holidays. Paid Sick Leave per Washington State law.


• Your Health. Medical, dental and vision insurance coverage and Long- and Short-term disability insurance, and EAP


• Your Future. 401(k) with 4% company match after the first year


• Compensation Range: $17.93 - $23.65 hourly (depending on experience and qualifications). With tenure and strong performance an employee may earn up to a maximum of $27.40 per hour.

Job Summary:

Our Escrow Processor is responsible for various steps within the real estate closing process. These duties include but are not limited to initial set up, processing, title clearing and funding of files as assigned. S/He works with realtors, buyers, sellers, lenders, loan officers, and attorneys to acquire, analyze, and organize all necessary documents needed to process the closing. They create an amazing customer experience for each file assigned to them, including timely and accurate data entry and customer communications.

Essential Duties and Responsibilities:

• Communicate and assist all parties to create an amazing customer experience.


• Receive and review purchase contracts and lender requests for initial set up within production system


• Send out initial informational requests.


• Receive and enter provided information into software system


• Enter fees, prepare and provide estimated closing disclosure and settlement statements


• Review title report to determine and acquire necessary documentation to clear title


• Order all payoffs and documentation to clear title defects


• Accurately disburse all funds according to escrow and lender instructions


• Assist all others within processing team as needed


• Cover the front desk when necessary


• Maintains procedures to ensure a constant, orderly, and effective workflow


• Maintains utmost confidentiality and professionalism.


• Maintains information security


• Engage and promote company culture


• Participates in department functions


• Performs any other duties delegated by management


• Adheres to company policies and guidelines

Required Qualifications:

• A High School diploma or equivalent


• One year of work experience in escrow processing and/or banking related field.


• Understanding of general office procedures and customer service.


• One year of professional experience with software applications and or demonstrates competency and is knowledgeable in using technology.

Preferred Qualifications:

• One year of work experience in Escrow processing, title clearing, opening orders, and opening documents.

• Ability to speak, read and write fluently in English and Spanish.


• Notary public status

Knowledge and Responsibilities:

• Understands general office processes and procedures


• Familiar with pay off per diems, prorations, interest, and the like


• Proficient with Microsoft Office, web navigation and specialized title software


• Outstanding organizational and time management skills


• Excellent and appropriate verbal and written communication

Skills:

• Adaptability: adapts to new, different, or changing requirements


• Attentive to details


• Business fundamentals: maintains privacy and confidentiality of company information, as well as that of customers and co-workers


• Curiosity: Asks “What if,” finds efficiencies, considers new methods and solutions


• Critical thinking: uses logical thought processes to analyze and draw conclusions


• Communication: maintains open lines of communication with others


• Customer focused: is pleasant, courteous, and professional when dealing with internal and external customers or clients


• Decision maker: applies critical thinking skills to solve problems


• Dependable and reliable: displays responsible behaviors at work


• Drive: personally and professionally driven for improvement or success


• Emotional Strength: manage interpersonal relationships judiciously and empathetically


• Effective Intelligence: uses capabilities effectively to accomplish tasks successfully


• Humility: ability to accept other people and ideas as having equal or better merit


• Initiative: demonstrates a willingness to work and seeks out new work challenges


• Integrity: treats others with honesty, fairness, and respect


• Mathematics: uses mathematics to solve problems


• Planning and organization: plan and prioritize work to manage time effectively and accomplish assigned tasks


• Problem solving: applies critical thinking skills to solve problems by generating, evaluating, and implementing solutions


• Proficient in English


• Professional: maintains a professional demeanor at work


• Reading: reads and comprehends documents ranging from simple and straightforward, to more complex and detailed; attains meaning and comprehends core ideas from written materials and applies what is learned


• Resilient: tends to recover quickly from misfortune or change


• Respectful: works effectively with those who have diverse backgrounds


• Team Ability: collaborator who works effectively with others


• Technology: uses information technology and related applications to convey and retrieve information; demonstrates strong computer/typing skills in Microsoft Office, email programs, accounting software, and internet browsers


• Telephone skills, including a pleasant phone voice and etiquette


• Verbal communication: maintains open lines of communication with others; speaks clearly, in precise language and in a logical, organized, and coherent manner


• Writing: uses standard English to clearly communicate thoughts, ideas, and information in written form

Essential Job Functions (including physical requirements):               

• This position requires repetitive use of a keyboard, extensive phone use, bending, sitting, squatting, lifting to 50 pounds, and simple grasping.