Escrow/Recovery Services Specialist, Terra West Management Services

Company Culture & Core Values:

Terra West Management Services’ primary goal is to provide excellent service to both internal and external clients by living through our Core Values. Our culture and business thrives when each team member works positively, cooperatively and respectfully with every person we come in contact with. In addition to performing the essential functions of the position, our ideal candidate would contribute to the cultural health and overall success of the company by identifying with and promoting our Core Values.

Essential Functions:

• Process resale disclosure certificates and statements of demand via a third party disclosure software
• Process closing title paperwork by closing and opening new owner accounts, both resale and new sale
• Communicate with title companies and customers by phone and email regarding pending escrow transactions
• Communicate with Management Team on expiring or expired documents that need to be updated in third party disclosure software
• Process pre-collection courtesy notices and collection notices in accordance with all homeowners association collection policy requirements and established deadlines; maintain homeowner records
• Verify account information using County websites, bankruptcy records, and other additional verification sites
• Troubleshoot customer concerns and inquiries according to specific homeowner association governing documents and collections policies
• Communicate with owners regarding accounting disputes, payment plans, account histories and other issues as required
• Post and deposit payments to owner accounts (owner, title, collection agency)
• Account balancing and reconciliation
• Data entry
• Other duties as assigned

Core Competencies:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential duties and responsibilities of this position:

• Attention to detail and accuracy
• Strong interpersonal skills
• Excellent communication skills, both written and oral
• Organizational and problem-solving skills
• Ability to communicate with various levels of the organization

Minimum Qualifications:

• At least one year Customer Service and/or administrative experience in an office environment
• Intermediate knowledge of Word, Excel, and Outlook
• Ability to navigate county and government websites a plus

Work Posture Requirements:

• Sitting: Constantly
• Standing: Frequently
• Walking: Frequently
• Driving: N/A
• Bending (from waist): Frequently
• Crouching (squat): Rarely
• Kneeling: Occasionally
• Crawling: N/A
• Climbing (stairs): N/A
• Climbing (ladder): N/A
• Twisting: N/A
• Reaching: Rarely
• Wrist Motion: Occasionally

Carrying Requirements:

• Items Carried: N/A

Moving/Lifting Requirements:

• Items Moved/Lifted: N/A

Moving/Lifting Levels/Heights:

• Floor: N/A
• Knee: N/A
• Waist: N/A
• Chest: N/A
• Overhead: N/A

Push/Pull Requirements:

• Item Name: N/A 

Environmental Conditions:

• Inside/Outside: No
• Hot/Cold Temperatures: No
• Wet: No
• Noise: No
• Power Equipment: No
• Traffic Hazards: No
• Chemical Hazards: No
• Heights: No
• Dust: No
• Close Quarters: No
• Fumes/Odors: No

EEO/Drug Free Workplace