Job Code: SOAZ - Req #8131
Job Title: eServices Management Analyst 3 (Local Only/Mostly Remote)
Location: 1600 W Monroe, Phoenix, AZ, 85007
Contract Duration: 12 Months
Shift: Monday to Friday, 8 AM – 5 PM (40 Hours/Week)
Position Overview:
The Arizona Department of Revenue (ADOR) is seeking an eServices Management Analyst 3 to conduct analyses of Taxpayer Services eServices programs, policies, procedures, and processes. The role focuses on improving operational efficiency, providing technical expertise, supporting internal and external customers, and assisting with vendor interactions. This is a mostly remote position with occasional in-office days.
Key Responsibilities:
- Analyze eServices programs, processes, policies, and procedures to identify improvements.
- Plan and conduct studies, surveys, and reports; provide actionable recommendations.
- Serve as a liaison between IT, vendors, and business users.
- Provide technical support and troubleshoot issues for internal and external customers.
- Contribute to continuous improvement initiatives using lean principles and Arizona Management System (AMS).
- Maintain and update functional/operational manuals and training materials.
- Stay current on tax laws, regulations, and best practices.
Required Skills & Experience:
- Minimum 3 years of management analysis experience.
1+ year in tax-related service or administration.
- Experience in Customer Service/Technical Support with internal, external, and third-party customers.
- Proficient in XML, analysis of technology systems, and QA testing.
- Strong analytical, problem-solving, verbal, and written communication skills.
- Proficient in Windows environment, MS Office (Outlook, Word, Excel, PowerPoint), and Google Suite (Gmail, Sheets, Docs, Drive).
Preferred Skills:
- Bachelor’s degree in business, CIS, or related field.
- Extensive XML experience.
- QA Testing experience.
- MS SQL Server Management Studio experience.
- Azure DevOps experience.
Flexible work from home options available.
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
Remote / Work from Home
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