E-Shop Tech - Clearwing & Sound Image - Phoenix

JOB SUMMARY:

The E-Shop Supervisor assumes primary responsibility for supervising the day to day activities of the E-Shop as well as working to assemble and test electronics racks per client or operations specifications within the scope of Clair's mission and core values.

ESSENTIAL FUNCTIONS:

• Supervise day to day activities of the E-Shop with focus on inbound, outbound, and quality control


• Prioritize and delegate RF/Communications, rack builds, and mic deployments


• Train and uphold Clair procedures for rack building and testing of E-Shop equipment

QUALIFICATIONS/ REQUIREMENTS: The requirements listed below are representative of the knowledge, skill and/or ability to perform the essential functions of this job while exercising independent judgment and discretion:

• General understanding of Microsoft Office and ERP systems with a willingness to improve knowledge base moving forward


• Ability to communicate information and ideas in writing, in person, and over the phone so others will understand


• Ability to excel and adapt in a fast-paced, client driven, demanding environment


• Ability to work as part a team and maintain a positive attitude under sometimes challenging conditions


• Strong technical and people problem solving skill set


• Tech savvy with a genuine interest in learning new technologies


• Willingness to accept all jobs assigned


• Passion for electronics and the audio industry

EDUCATION AND/OR EXPERIENCE:

• High School diploma or GED with at least 2 years' professional level audio experience


• Experience using basic hand and power tools


• Familiarity with audio electronics and consoles and how they operate


• Working knowledge of the functions of an ERP system


• Experience supervising, mentoring, and coaching employees

RESPONSIBILITIES AND DUTIES:

• Coordinate day to day activities for the eShop with Audio Department Head and Operations


• Maintain an organized workspace for all gear


• Assist with cycle counts and late returns


• Pack electronics for safe transport outside of racks


• Continual use of ERP system to track, manage, document and prep company owned assets


• Provide tech support to road staff when necessary


• Identify and escalate when parts need to be ordered for e-shop


• Coordinate with Audio Operations and Audio IT on updates


• Other duties as assigned.