Esme Hotel - Housekeeping Supervisor

Overall Scope & Responsibility:

Supervise the overall functions of the Housekeeping Department. Ensure room and inventory control. Work closely with Front office department to meet guest requests and hotel demand.

Essential Duties:

• Open housekeeping: check rooms inventory, assign rooms to room/suite attendants.


• Inspect rooms, showrooms, VIP and suites.


• Complete reports, verify status reports; report clean suites to hotel front desk
  
  
  
  • and/ or load into automated property management systems.
  
  
  
  


• Communicate discrepancies with Front Desk.


• Monitor payroll reports and work schedules.


• Monitor lost and found program.


• Ensure stock rooms and carts are maintained with proper supplies.


• Provide customer service to guests (internally/externally), including information about hotel services, activities, and local attractions.


• Promote team member loyalty and empowerment.


• Communicate and coordinate with Engineering the repair and maintenance
  
  
  
  • programs as related to guestrooms and public areas.
  
  
  
  


• Monthly linen inventory.


• Ensure special guest requests are followed though.


• Manage the daily flow of the Department.

Job Knowledge, Skills, & Abilities

• Excellent communication, interpersonal, and organization skills.


• Must be able to carry 10 lbs.


• Commitment to superior customer service and excellent customer service skills.


• Consistent record of meeting sales, customer service and operations objectives.


• Proven ability to influence a team and achieve results.


• Flexibility and creative problem-solving ability.


• Strong initiative and self-motivation.

• Fluency in job related English both verbal and non-verbal.
  
  
  
  • An appreciation and respect for the diversity of all individuals in the workplace.
  
  
  • Ability to handle pressure and work in a fast paced environment.
  
  
  • Excellent management and leadership skills.
  
  
  • Must be able to work days, evenings, and weekends as necessary.