Estimator / Helper Body Shop

Customer Service Representative (CSR) – Body Shop

McGraw Ford | Corpus Christi, TX

McGraw Ford’s Body Shop is growing, and we’re looking for a Customer Service Representative (CSR) who thrives on organization, communication, and taking care of people during stressful moments. If you’re detail-oriented, personable, and take pride in delivering a great customer experience, this could be a great fit.

What You’ll Do

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  Serve as the primary point of contact for body shop customers

  
  


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  Greet customers in person and handle inbound phone calls professionally

  
  


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  Open and manage repair orders

  
  


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  Communicate repair status updates clearly and accurately

  
  


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  Coordinate with estimators, technicians, insurance companies, and parts

  
  


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  Ensure all documentation is complete and compliant

  
  


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  Maintain a clean, professional front-office environment

  
  

What We’re Looking For

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  Strong customer service and communication skills

  
  


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  Professional phone and in-person presence

  
  


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  Ability to multitask and stay organized in a fast-paced environment

  
  


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  Basic computer skills (CRM/DMS experience a plus)

  
  


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  Prior automotive, body shop, or insurance experience is preferred but not required

  
  


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  A team-first mindset with a positive attitude

  
  

What We Offer

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  Competitive pay based on experience

  
  


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  Full benefits package (medical, dental, vision)

  
  


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  Paid time off and holidays

  
  


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  Stable, long-term career opportunity with a growing dealership

  
  


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  Supportive leadership and a team-oriented environment

  
  

At McGraw Ford, we believe the customer experience starts long before the repair is finished. Our Body Shop is I-CAR certified, well-equipped, and focused on quality work — and our CSRs play a critical role in making that experience exceptional.

Apply today and become part of a team that values professionalism, teamwork, and customer care.