Estonian Speaking Customer Service for Education & E-Learning industry

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Estonian Speaking Customer Service Representatives in the Education & E-Learning industry. This position is ideal for individuals who are passionate about education and technology, and who enjoy helping others achieve their learning goals. In this role, you will assist students and educators by providing support in Estonian, ensuring a seamless learning experience.

Key Responsibilities

• Manage customer inquiries related to educational products, services, and e-learning platforms via phone, email, and chat in Estonian.
• Provide information on course offerings, enrollment procedures, and learning resources.
• Assist users with technical issues, account management, and troubleshooting within the e-learning systems.
• Resolve customer complaints and inquiries efficiently, striving for high customer satisfaction.
• Document all interactions accurately in the CRM system for future reference.
• Collaborate with instructional and technical teams to enhance the customer service experience.
• Stay informed about industry trends and updates to offer informed support to customers.

• Fluency in Estonian (both written and spoken) is essential; knowledge of English is a plus.
• Experience in customer service, particularly in the education or e-learning sector, is preferred.
• Strong communication skills and a commitment to providing excellent customer support.
• Ability to troubleshoot and resolve customer issues effectively.
• Excellent organizational skills and the ability to manage multiple inquiries simultaneously.
• Familiarity with CRM systems and e-learning technologies is beneficial.
• Willingness to work flexible hours, including evenings and weekends, as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...