Estonian Speaking Customer Service for Manufacturing industry

Mercier Consultancy MD is excited to offer a unique opportunity for Estonian Speaking Customer Service Representatives in the manufacturing industry. This role is ideal for individuals who are passionate about customer service and have an interest in manufacturing processes and products. As a customer service representative, you will assist clients in Estonian, ensuring they have a smooth experience with our services and products.

Key Responsibilities

• Handle customer inquiries regarding manufacturing services, product specifications, and order management via phone, email, and chat in Estonian.
• Provide detailed information on product availability, pricing, and lead times.
• Assist customers with order placements, modifications, and tracking.
• Resolve any issues or complaints in a prompt and professional manner.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with production teams to provide real-time updates and insights to customers.
• Stay informed about manufacturing trends and product offerings to better assist customers.

• Fluency in Estonian (both written and spoken) is essential; knowledge of English is a plus.
• Experience in customer service, preferably in the manufacturing sector.
• Strong communication skills with a focus on customer satisfaction.
• Proven ability to solve problems effectively and efficiently.
• Aptitude for managing multiple inquiries and prioritizing tasks in a fast-paced environment.
• Familiarity with CRM software and order management systems is desirable.
• Willingness to work flexible hours, including evenings and weekends as required.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...