Estonian Speaking Customer Service for Media & Entertainment industry

Mercier Consultancy MD is excited to announce an opening for Estonian Speaking Customer Service Representatives in the Media & Entertainment industry. This role is perfect for individuals who are passionate about the entertainment sector and are dedicated to providing exceptional customer experiences. As a representative, you will assist customers in navigating various media services while ensuring effective communication in Estonian.

Key Responsibilities

• Manage customer inquiries related to media services, subscriptions, and entertainment content via phone, email, and chat in Estonian.
• Provide support for account management, including billing inquiries, content access, and technical issues.
• Educate customers about new features, content updates, and promotions.
• Assist in troubleshooting service-related issues and coordinate with technical support as necessary.
• Document all customer interactions and maintain accurate records in the CRM system.
• Stay updated on media trends and company offerings to provide informed assistance.

• Fluency in Estonian (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer service, particularly in the media or entertainment sector, is preferred.
• Strong communication skills with a friendly and engaging demeanor.
• Excellent problem-solving abilities and empathetic customer interactions.
• Ability to handle multiple inquiries and work effectively under pressure.
• Proficiency in using CRM systems and general computer applications.
• Willingness to work flexible hours, including evenings and weekends as needed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...