Estonian Speaking Support Specialist - Work In Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with industry-leading corporations across Europe. We specialize in sourcing multilingual professionals for complex roles, ensuring that our partners in the Customer Support Services sector receive unparalleled service excellence.

Job Overview

We are currently seeking a motivated candidate for an Estonian Speaking Support Specialist position in Bulgaria to join our dynamic team in Sofia. This role offers an exceptional opportunity for those looking to advance their career in the Customer Support Services industry while enjoying the vibrant lifestyle offered by one of the most exciting hubs for jobs in Bulgaria.

Key Responsibilities

• Provide high-quality support to customers via phone, email, and live chat, ensuring satisfaction in the Customer Support Services sector.
• Resolve complex inquiries and technical issues with a professional and empathetic tone.
• Maintain detailed records of all customer interactions in our internal CRM system.
• Act as a primary brand ambassador for our international clients, upholding the highest standards of service.
• Collaborate with cross-functional teams to identify and escalate critical trends or system errors.
• Contribute to the success of the department by consistently meeting individual and team KPIs.
• Participate in ongoing training to master new products and support workflows.

• Native or fluent Estonian (spoken and written) is mandatory.
• Valid EU passport (mandatory) to facilitate your transition to this Estonian speaking Support Specialist position in Bulgaria.
• Previous experience in a professional Customer Support Services environment is considered a distinct advantage.
• Strong communication skills and a passion for helping others.
• Proficiency in English to collaborate with our multicultural team.
• Excellent problem-solving skills and a high degree of digital literacy.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) for those starting new jobs in Bulgaria.
• Performance-based Monthly Bonus scheme.
• €1,500 Signing Bonus (one-time) for new hires.
• Opportunity for long-term professional growth within a global organization.

Life in Bulgaria

Bulgaria is a hidden gem in Europe, offering a perfect blend of rich history, modern amenities, and breathtaking landscapes. By choosing one of our Estonian speaking jobs in the heart of Sofia, you will experience a Mediterranean-influenced climate with mild winters and long, sunny summers. Bulgaria is increasingly recognized as a top-tier destination for international professionals seeking a high quality of life at an affordable cost.

From the vibrant nightlife of the capital to the stunning mountain ranges and seaside resorts, there is something for everyone in Bulgaria. Our fully paid relocation package ensures a seamless transition, allowing you to focus on your new Estonian Speaking Support Specialist position in Bulgaria while you settle into your new home. Enjoy the local cuisine and the welcoming culture that makes Bulgaria such an incredible place to live and work.

How to Apply

If you are ready to take the next step in your career and join a world-class team in a thriving professional environment, we encourage you to Apply Now. Mercier Consultancy Group is committed to your success. We look forward to reviewing your application and helping you start your journey in the beautiful city of Sofia!