ETF Operations - Associate II

We welcome you to join one of the world’s top five most admired and prominent companies. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. Come join us to be the best financial services company in the world which is formed to foster a creative, inclusive work environment that always values employees’ personal and professional development.  

As an Associate II within ETF Operations, you will have the opportunity to lead and manage a team dedicated to ETF Order taking. Your role will involve supporting the daily activity for all ETF Services which are traded by institutional clients, asset managers, and authorized participants. This role provides a great opportunity to use your functional skills to support internal groups within the broader division with respect to ETF Primary Market Activity.

 Job Responsibilities

• Execute end-to-end processing of primary market creation and redemption orders from Authorized Participants (APs) via J.P. Morgan proprietary portals and industry platforms.


• Validate order instructions against fund documentation and operating procedures, including cut-off times, basket composition, and settlement instructions.


• Serve as the primary point of contact for APs, Capital Markets desks, and internal portfolio management partners to resolve trade discrepancies and time-sensitive breaks


• Partner with Custody and Fund Accounting to ensure timely delivery/receipt of underlying securities and cash components to support settlement.


• Perform accurate reconciliations and exception management within tight market deadlines; escalate issues and risks appropriately.


• Collaborate with Operations and stakeholders to identify automation opportunities and drive continuous improvement using innovation/design-thinking approaches


• Develop new ways to enhance our operating model and work directly with tech teams to implement risk reducing processes


• Adhere to AML/KYC and applicable regulatory policy

Required qualifications, capabilities, and skills

• 5 plus years of ETF industry experience


• Strong analytical, prioritization, organizational, and time management skills 


• Ability to be effective in a global operating environment and a matrix management organization


• Ability to build and maintain effective working relationships with clients and counterparties  


• Demonstrated attention to detail with high-volume data entry and complex reconciliations under time pressure


• Results orientated; ability to create and sustain a target guided environment 


• Experience with clearing/settlement systems (e.g., NSCC/DTC, CDS) and/or Transfer Agency platforms