ETF Servicing Operations

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.  

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Summary:

The ETF Operations Product Manager supports North American ETF servicing across the primary market lifecycle, including creation/redemption order support, basket production and dissemination, and settlement-related activities.

This role partners with operations, oversight, and technology teams to support accurate execution, maintain strong operational controls, and drive ongoing process and system enhancements.

Major Duties:

• Oversee day-to-day ETF servicing activities across the primary market lifecycle, including creation/redemption order processing, basket production and dissemination, and settlement support

• Monitor key workflow milestones, investigate exceptions, and coordinate timely resolution across internal teams and external operational parties

• Coordinate with internal teams and external operational counterparts to manage inquiries, resolve issues, and maintain timely workflow execution

• Produce, validate, and reconcile ETF operational data to support daily reporting, operational controls, and accurate processing

• Maintain procedures, service documents, and operating guides to ensure documentation remains current as processes evolve

• Execute and evidence ETF-specific controls in alignment with the established control framework

• Partner with technology and operations teams to define business requirements, support testing, and validate enhancements

• Drive continuous improvement by identifying root causes, recommending process enhancements, and developing metrics to measure service quality and productivity

Experience/Qualifications:

• College or University degree and/or equivalent relevant work experience

• 3–5 years of ETF operations or servicing experience, including transfer agency and order support, AP servicing, basket operations, fund accounting, custody operations, or related functions

• Working knowledge of ETF products, primary market workflows, and the operational lifecycle across orders, baskets, and settlement

• Understanding of how internal teams and external operational parties interact across ETF servicing processes

• Strong process orientation, attention to detail, and ability to prioritize effectively in a time-sensitive, high-volume environment

• Ability to analyze operational breaks, perform reconciliations, and drive issue resolution across teams

• Strong Excel and systems skills, with the ability to support process changes and testing activities

• Strong written and verbal communication skills

• Demonstrated flexibility and adaptability, with the ability to operate effectively in an evolving environment with developing processes, controls, and technology

#LI-MG1

#Hybrid

Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us: 

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater 

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected].

 
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.