ETS Engineer IV (ServiceNow Engineer)

Overview

The Data Protection and Storage Services (DPSS) team provides infrastructure design, implementation, and management for storage systems and data protection services. These services include block, object, and file storage platforms, backup systems, data copy management, and resilient storage.

Infrastructure Automation Engineering uses Site Reliability Engineering (SRE) principles and engineering discipline to design, build, and maintain large-scale storage and backup systems with high efficiency and availability using the combination of software and systems engineering practices. In this position, you will leverage an SRE mindset and set of engineering approaches to running better production systems and optimizations, with efforts focused on limiting time spent on reactive operational work, eliminating manual work through automation, performance tuning, and growing the efficiency of production systems. Our Infrastructure Automation Engineers are responsible for the big picture of how our systems relate and communicate; we use a breadth of tools and approaches to tackle a broad spectrum of problems.

DPSS' culture of diversity, intellectual curiosity, creative problem-solving, and openness is essential to its success. Our organization brings together people with various backgrounds, experiences, and perspectives. We encourage everyone to collaborate, both within and outside our team, think big, and take risks in a blame-free environment. We promote self-direction to work on meaningful projects while striving to build an environment that provides the support and mentorship needed to learn and grow.

Responsibilities

Design, implement, and support large-scale storage and backup systems, including engaging in and improving the whole services lifecycle — from inception and design to deployment, operation, refinement, retirement, and decommissioning.
Identify opportunities to leverage and implement automation and infrastructure, such as code, to provision, maintain, and remediate storage and data protection platforms.
Support and maintain services and systems before they go live and when in production, including monitoring availability, latency, performance, and system health.
Contribute to systematic exploration, discovery, and recommendation of new and emerging technologies pertaining to DPSS' services.
Create, update, and maintain documentation reflecting all storage and backup systems' architecture, configuration, and operation.
Provide incident and ticket responses and participate in an on-call rotation.

Qualifications

The candidate should have extensive hands-on experience with Enterprise Block Storage, File Service Platforms (IBM FS Series, NetApp, and Panzura), and enterprise backup and recovery systems (Rubrik).
Experience developing/scripting with Automation, Orchestration, and Configuration Management tools. Strong experience with one of the following: Python, PowerShell, Chef, Teraform, or Ansible (preferred).
Applicant should have a BS degree in Computer Science or equivalent experience in a related technical field.
Candidate should have a minimum of five years or more of practical experience.

Ways to stand out from the crowd:

Interest in crafting, analyzing, and improving large-scale storage and backup systems.
Bring a systematic problem-solving approach, solid communication skills, and a sense of ownership and drive.
Demonstrate administrative expertise with OneDrive for Business in the M365 cloud suite.
Capable of debugging and optimizing code and automating routine tasks.

Hours: Monday - Friday, 8:00AM - 4:30PM (On call rotation- once every 3 months)

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

• Military Times 2022 Best for Vets Employers

• WayUp Top 100 Internship Programs

• Forbes® 2022 The Best Employers for New Grads

• Fortune Best Workplaces for Women

• Fortune 100 Best Companies to Work For®

• Computerworld® Best Places to Work in IT

• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

• Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.