Evaluation Manager

About More Than Words  

More Than Words (MTW) is a social enterprise that empowers youth, ages 16-24, who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business. By working as a team to manage their own retail and online used book business and community space, youth develop the employment skills, leadership, and self-confidence they need to successfully transition to adulthood.  

MTW is an exemplary organization that has continually held up a mirror to identify areas for improvement and accountability; that ethic is part of the culture and fabric of MTW, and it extends to our commitment to ensuring our staff and board reflect the racial and ethnic diversity and lived experiences of the young adults we are privileged to serve. People of color are highly encouraged to apply. 

The Opportunity

More Than Words (MTW) seeks a highly-motivated and detail-oriented Evaluation Manager to be an internal and external champion of the MTW model.  This position requires an individual with program evaluation experience, a deep understanding of how data can make non-profit practice more efficient and effective, and a commitment to supporting ongoing organizational learning.    

This position reports to the Chief Evaluation & Learning Officer (CELO) and partners with the staff at every level of the organization, serving as a role model and professional resource for youth. This position offers an exciting opportunity for an individual with a high degree of social responsibility and an orientation to high performance to join a growing organization that combines “doing good while doing well.” 

Key responsibilities of this position include:  

Developing tools in Salesforce

• Improve staff coordination, efficiency, and user-experience 

• Capture Salesforce needs/requests from department heads and staff, helping them understand available options and best practices

• Design, propose, and implement Salesforce solutions, including mocking-up options to gather feedback on, developing application components within Salesforce, leading user-testing, data migration (where necessary), training, deployment, and follow-up

• Support the integration of 3rd party tools into MTW’s Salesforce environment, including DocuSign, Form Assembly, and the Youth Portal

 Maintaining the quality and accuracy of MTW’s participant data

• Lead Monthly Data Review Meetings with staff to check data for accuracy, completeness, and timeliness of data and encourage engagement with data at the department-level

• Supervise Evaluation Coordinator to complete daily and weekly audits of MTW data to ensure accuracy, completeness, and timeliness of entry

• Design new reports and/or monitoring processes to better ensure data entry errors are fixed in a timely fashion

• Create & store cyclical hard backups of the data stored in MTW’s CRM (Salesforce) 

Training staff & youth on the More Than Words Model and evaluation practices 

• Train staff in the MTW model and related technical tools. This includes Salesforce, Docusign, PowerBI, and other tools as needed

• Create visual tools that improve staff and youth understanding of the MTW model. This includes 1-pagers, webpages, slide decks, and posters that use a combination of words, data, images, and whitespace to efficiently communicate ideas viewers

• Provide technical support and assistance in response to staff and youth needs

Supervising the Evaluation Coordinator to contribute to the Evaluation Department’s projects and responsibilities

• Work closely with CELO to develop work-plans for the individuals in these roles

• Provide onboarding and ongoing training  

• Conduct weekly supervision meetings to support the individual to do their best work 

• Regularly review the work of the individual in this role, providing positive and constructive feedback to help the individual grow within this role

Key Competencies: 

• Teamwork: This role requires the ability to collaborate with every department in the agency. To succeed they must bring a customer-service orientation and build trust in other departments by being unimpeachably accountable to their own work and commitments 

• Organizing Work: This role requires excellent time-management and self-organization to balance the competing priorities it oversees. With a strong mix of cyclical responsibilities and ad-hoc projects, this role requires thoughtful prioritization and execution of tasks

• Critical Thinking: This role requires strong information-gathering and analysis skills. This role must ‘see the big picture’ in how people, processes, and technology interact in order to develop tools that can be effectively and efficiently adopted

Key Qualifications: 

• Enthusiasm and interest in leveraging data to improve non-profit program delivery

• Bachelor’s Degree or equivalent experience with applying evaluation, research methods, or statistics in a business or non-profit setting

• Intermediate to advanced use of Microsoft Excel, Word, and PowerPoint 

• Experience administering Customer Relationship Management platforms (Salesforce strongly preferred)


• Basic experience with statistics programs preferred but not required

Schedule: 

                  Monday - Friday, 9:00 AM to 5:00 PM EST. Location as follows:

                  Boston: Monday & Wednesday (required)

                  Waltham: Tuesday (required)

                  Thursday & Friday can be at either site AND up to one of those days can be work-                          from-home (schedule permitting)

Compensation: $52,000-$57,749; commensurate with skills and experience   

Benefits:

• Medical and Dental Insurance  

• 401K with up to 3.5% Employer Match  

• Optional tax saving Flexible Spending Accounts (FSA) for health, dental, dependent care, transportation and parking   

• Generous paid vacation and sick time  

• Significant growth opportunities and professional development  

• Employee Discounts  

To apply: Please include both resume and a cover letter.     

All of MTW’s sites are commuter friendly and are conveniently located near public transportation.     

Background Checks   

More Than Words requires all staff, service members, volunteers, board members and youth over 18 years of age to undergo background checks. More Than Words is a CORI friendly organization and reviews CORIs on a case-by-case basis.   

MTW EEO Statement   

MTW is an equal opportunity employer, fully committed to achieving a diverse and inclusive workplace that embraces and encourages applicants of every background. The organization's policy regarding equal employment opportunity means that all decisions regarding recruitment, hiring, benefits, wage and salary administration, scheduling, disciplinary action, and termination will be made without unlawful discrimination on the basis of sex, gender, race, color, age, national origin, religion, disability, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, citizenship status, pregnancy or maternity, veteran status, or any other status protected by applicable federal, state or local law. If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].