Evening & Weekend Customer Service

Description

Purpose:

All aspects of customer service at front desk and in retail area

Essential Functions:

Greets customers

Knowledgeable in computer software, SalonBiz and other standard software packages

Serves as a resource to clients regarding school services, pricing information, and product knowledge

Checks customers in for services and executes completion of necessary paperwork

Book appointments utilizing knowledge in computer software

Collects payments for services and retail; removes and records amount of cash and other forms of payment in register at end of shift

Respond to client inquires and/or client complaints, resolves challenges based on level of challenge presented or refer client complaint to management

Arranges merchandise and helps put out inventory on shipment days

General cleaning such as shelves, counters, coffee bars, etc.

Solicits sale of new or additional services

Responsible for data input and maintenance of student quota sheets, assignment of student phase numbers, desk assignments, and various student-related reporting

Coordinate student schedule changes according to needs of the BAI Instructors; open services for students one week prior to the next phase of instruction

Provides training and guidance to new students through written and oral instructions; PowerPoint presentation for Intro II Phase, and assignment of front desk stations within specified time frames

Update and maintain front desk process and procedure manual

Maintain and promote positive public relations

Audits register amounts during opening and closing procedures

Provide general administrative functions and completes other duties as assigned or directed.

Performs other duties as required

Requirements

Position Qualifications:

High school graduate with previous experience in customer service preferred

Excellent customer service and organizational skills

Detail oriented

Computer knowledgeab