Evening Restaurant Supervisor | Westin | Wilmington, DE

Summary of Essential Job Functions

· Monitor servers and bus person adherence to all service standards.

· Supervise service for guests, being watchful of signals from guests in need of service.

· Assist manager to establish and monitor side work duty completion.

· Maintain bank to PMHS standards.

· Read daily communication sheets from the previous shift and prepare one for the following shift. Check floor plan for appropriate coverage.

· Check restaurant cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper setup.

· Abide by all state, federal and corporate liquor requirements pertaining to serving alcoholic beverages. Oversee staff to ensure proper liquor controls are in place.

· Oversee all staff in cash handling positions to ensure compliance with PMHS’s cash handling policies and procedures. Comply with all PMHS accounting rules and standards to ensure compliance.

· Communicate daily with the restaurant manager regarding special events, house counts, etc.

· Assist restaurant manager in conducting menu classes and taste panels.

· Communicate both verbally and in writing to provide clear directions to staff.

· Comply with attendance rules and be available to work on a regular basis.

· Perform any other job-related duties as assigned.

Abilities Required

· Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Ability to use point of sale system. Ability to lift/carry weights up to 50 pounds. Ability to push/and pull carts of products weighing up to 150 pounds.

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PMHS staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PMHS associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to PMHS. Every PMHS associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.