Evening Supervisor, Holy Family Inn

SCHEDULE: Sunday-Thursday, 3:30pm-12:00pm 

Pays $ 61,464.00 annually DOE     

LOCATION: Holy Family Inn, 1 Lingard St., Dorchester 

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The Evening Shift Supervisor is an essential position and will work 100% site based to maintain guest to staff ratio.

SUMMARY OF THE POSITION:

The Evening Supervisor will provide leadership and guidance to the program staff and guests of Holy Family Inn. Responsibilities include overseeing all program design and decisions, staff hiring, training and support; guest intakes; record keeping, incident reporting and shift documentation; maintaining a clean and sanitary facility; as well as critical incident response and security screening. The Evening Supervisor will be part of the morning and evening shift rotation and will oversee all aspects of Holy Family’s daily operations (7 days/week); including a service model that emphasizes use of Trauma Informed Care and Crisis Prevention and Intervention training principles. The Evening Supervisor will maintain a close working relationship with internal programs such as the Men’s Inn, MATCH, Place Me Home, Coordinated Housing Solutions, and Facilities etc. The Evening Supervisor will work with external organizations such as security companies, neighborhood committees, volunteer groups, the church clergy and agencies relative to shelter inspections etc. The Evening Supervisor will be responsible for overseeing the work of up to seven full-time GSS staff, a housekeeper and relief staff assigned to the program. In addition, the Evening Supervisor will oversee and collaborate with HFI’s Overnight Supervisor, to provide support for HFI drivers and other staff on their individual shifts. 

The Evening Supervisor will ensure that services are provided in the spirit of the Inn’s traditional hallmarks of dignity and respect for all our guests. The Evening Supervisor will manage the operations of the evening shift on a daily basis including; scheduling, rotations, crisis management, customer service, security screening, food service, clothing, toiletries, medical care and referrals, determining building security status day to day as needed. Preparing and sharing shift reports with other PSI Programs at the end of every shift.

The Evening Supervisor will perform duties, such as staff scheduling, staff call-out coverage, interviews and admissions, dismissals, shift report reviews, grievance or incident report reviews, building engines/prism reporting, ITS requests and all other duties as required, working in collaboration with the Day Supervisor, Overnight Supervisor, Senior Supervisor and Director.

The incumbent will assess guests’ needs and assets in order to make appropriate diversion decisions as well as referrals for case management and housing services and works closely with Case Managers and other PSI staff to coordinate care and services and will be an available resource for guests to assist them in their efforts to obtain permanent housing.

The Holy Family Evening Supervisor will work from, as well as motivate and coach the program staff, to adopt and enliven the following principles:

• Shelter is a temporary safety net, not a home. 
• All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing.
• Never warehouse or institutionalize our guests in our shelters
• Everyone is “housing ready.” Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be “consumer ready.”
• Leverage guests’ their strengths, assets, and connections to move quickly out of shelters and to any other housing
• Recognize the impact of violence and victimization on development and coping strategies 
• Employ an empowerment model 
• Maximize guest choices and control over her/his recovery based in a relational collaboration 
• Create an atmosphere that is respectful of the guests’ need for safety, respect, and acceptance 
• Emphasize the guests’ strengths, highlighting adaptations over symptoms and resilience over pathology 
• Minimize the possibilities of re-traumatization 
• Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background 
• Solicit guest input and involve guests in designing and evaluating services

QUALIFICATIONS:

EDUCATION/TRAINING:

REQUIRED: 

• High school diploma or GED. 

PREFERRED:

• Bachelor’s Degree
• Bilingual, with a preference for English/Spanish
• Valid driver’s license

KNOWLEDGE/EXPERIENCE:

REQUIRED:

• Demonstrated ability to successfully lead in a human service setting with a strong concentration in working with individuals with multiple challenges including substance abuse and untreated mental illness
• Direct care experience with people who are homeless or poor. 
• Demonstrated leadership and organizational skills including a minimum of two years in a leadership/supervisory position

PREFERRED:  

• Four years of prior supervisory experience. 
• Bi-lingual skills, Spanish/English prioritized.