Event Coordinator-Inclement Weather Shelter

Job Summary

The San Mateo County Event Center is a public assembly facility that hosts a wide variety of events, produces the San Mateo County Fair, and operates the Jockey Club and a satellite wagering facility for horse racing. Each member of our team is committed to building and sustaining equitable and inclusive work and social environments where diversity is celebrated and valued. We are an equal opportunity employer, and we believe diversity, equity, and inclusion benefits and enriches the experience of our staff, clients, and guests.

The Inclement Weather Shelter Event Coordinator serves in a highly visible capacity, providing support and oversight for the temporary Inclement Weather Shelter during severe weather events. This role involves coordinating logistics, ensuring compliance with safety protocols, and collaborating with local agencies to support unhoused individuals. The coordinator ensures the shelter operates efficiently and provides a safe and welcoming environment. This is an as-needed position, where the schedule will be determined based on specific events or projects, with no regular or set hours.

Essential Functions/Responsibilities

Essential and other important responsibilities and duties may include but are not limited to the following:

• Provide logistical support for inclement weather shelter events on the San Mateo County Event Center campus.


• Facilitate the daily check-in and check-out procedures of guests.


• Proactively work to ensure that clients have a positive experience.


• Ensure safety and security within the shelter and respond to emergency situations, as necessary.


• Monitor load in, event, and load out to be sure rules are followed and approved event plans and floor plans are enforced.


• Troubleshoot facility and personnel issues as they arise.


• Continually survey grounds, parking lots, and areas in use by clients during events for any negative impact.


• Assure rapid emergency response when/if required.


• Oversee service contractors (ie: janitorial, security, etc.); confirming hours worked and delegating tasks as necessary.


• Document the activities of the day, via written notes/reports.


• Oversee the unlocking/locking of event spaces as required.


• Perform additional duties as assigned.

Qualifications 

• Excellent customer service skills.


• Organized, detail-oriented; demonstrated maturity in judgment and actions.


• Excellent verbal communication skills; tact and diplomacy in dealing with people and handling difficult situations.


• Basic computer skills are required.


• Remains calm under pressure; has the ability to direct staff, guests, and vendors in a levelheaded manner in an emergency situation.


• Requires being punctual, responsible, reliable, and dependable to fulfill job obligations.


• Bilingual English/Spanish, spoken and written - enough for instructions and basic communications, (Fluency strongly preferred)


• CPR Certification a plus.


• Must be available to work evenings, weekends, and holidays.

Experience

• At least 2 years of experience working in a non-profit, social work, or human services setting. Prefer experience providing services to individuals experiencing homelessness. Volunteer experience, customer service experience, and transferable skills will be considered.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand for long periods of time.  Some work is outdoors, and employees may be subject to various weather-related environments.  The employee is frequently required to make repetitive hand movements during daily duties. The employee must frequently walk, sit, reach with hands and arms, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds.  Must be able to speak, hear, and see. Vision requirements are close vision, distance vision, peripheral vision, and the ability to adjust focus.