Herriott's Rents, Tents, & Events is looking for an experienced sales representative to join our team as an Event Rental Consultant. If you are self-driven, outgoing, and detail-oriented, read below! Driver's License and good driving record required.
PRIMARY JOB FUNCTION:
This position is ultimately responsible for:
- guiding clients through the rental process in full
- ensuring customer satisfaction
- upselling products and services
MAJOR RESPONSIBILITIES:
Guide and educate clients through the rental process, from initial inquiry to final follow-ups.
Ensure customer satisfaction and understanding of the rental policies and processes.
Ensure proper customer care and ease of rental.
Maintain knowledge of up-to-date industry trends.
ACCOUNTABILITIES:
- Deliver excellent service to ensure high levels of customer satisfaction
- Correct customer complaints and concerns into a positive experience
- Solidify rapport with current customers to ensure repeat business or referrals
- Answer phones pleasantly and cheerfully
- Ensure customers are greeted in a warm and welcoming manner
- Answer and organize emails for efficiency and clarity
- Respond to customers online
- Take messages and pass them to the appropriate person and ensure receipt
- Gather, assemble, and process quote and order information
- Match rental items and services to customer requests
- Retrieve customer and order information quickly
- Understand and communicate processes and policies effectively to customers
- Ensure cleanliness and photo-quality organization of the front desk/showroom
- Review credit card and online payments to ensure collection within 15 days of delivery
- Assist with the Customer Pickup Door over lunch breaks or periods of busyness
- Recommend and make packages for frequently rented items
- Suggest new products to meet customer needs
- Suggest new business strategies to attract new customers, expand store traffic, and enhance sales
- Maintain a steady book of business via organized and consistent client interaction
- Create business strategies to attract new customers, expand store traffic, and enhance sales
- Know what is always happening on the floor and be willing and able to assist and intervene for relationship improvement and troubleshooting challenges
- Identify emerging markets and market shifts while being fully aware of new products and competition
- Update product information and standard operating procedure documents for continued accuracy
- Collaborate with Operations team to ensure complete and successful installations
Metrics:
- 5-star reviews/referrals
- Respond to emails and online requests within 1 hours, answer phones within 2 rings
- Take ownership of challenges and questions before escalating using 1:3:1 method
- Acknowledge 75% of events booked
- Meet or exceed sales projections
- Reduce number of errors and omissions of rental agreements
- Suggest 2 packages per month
Experience Required:
- Ability to understand and follow specific instructions and procedures
- Word processing and/or business software experience
- Skilled in the use of operating basic office equipment
- Customer service skills
- Basic math skills
- Must be able to lift 50 lbs
- Spatial awareness to create detailed floorplans and layouts
Experience Preferred:
- Call Center Experience
- Events-based Experience
Education Required:
- High School Diploma or Equivalent
Education Preferred:
- Some college
- Degree in marketing, sales, or similar preferred
- Certification in event rentals, or a similar field
Type of Employment/Termination: “At-will.” All employees of Broman Resa, LLC are, and remain, “at-will” employees. Either Broman Resa, LLC or the employee may terminate the employment relationship at any time, with or without cause, and with or without notice, and for any reason or for no reason.
Introductory Period: All new employees are subject to a 90-day introductory period.
Herriott’s has been serving Champaign and the surrounding area for over 60 years working directly with caterers, event planners, banquet facilities, corporations and individuals to ensure a seamless, quality event every time. Our extensive variety of rental products and our outstanding service has earned us an excellent reputation and long-time customer loyalty.
At Herriott's, our commitment to your event will be unmatched by anyone in the industry. We can support your event for 10 to 1000 guests, formal or informal, pre-planned or last minute, and in your home or at your favorite facility. We carry a large variety of high-quality rental products, from tents to everything that goes under the tent. We are organized, detailed, and creative and we strive for perfection.
Salary :
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