Event Sales Coordinator

Abe & Louie's

Abe & Louie's Boca Raton is a classic American steakhouse on Glades Road, part of Tavistock Restaurant Collection and sister restaurant to our Boston location. Private dining is a big part of our business. We host corporate dinners, rehearsal dinners, holiday parties, graduations and family celebrations in spaces ranging from the 18-seat Chef's Room to the Abe & Louie's Room, which seats up to 60, and full buyouts for up to 200 seated or 250 reception-style.

As our Event Sales Coordinator, you'll work alongside our sales team to keep every event organized from first inquiry to final invoice. You'll respond to leads, build proposals and banquet event orders (BEOs), manage contracts and deposits, and make sure the details reach the kitchen and floor teams before guests arrive. You'll also be on site for events to make sure they run smoothly.

This role suits someone organized, guest-focused and comfortable juggling multiple events at once, who wants to grow a career in hospitality sales with a company that invests in its people.

STATUS: PART TIME ROLE

POSITION SUMMARY

The Event Sales Coordinator emotionally connects with our guests to create a memorable experience. This position represents the restaurant in all event opportunities and is responsible for reaching the Event Sales Department's revenue goals. He/she must exceed the guest experience by aspiring to go above and beyond in providing exceptional service.

ESSENTIAL FUNCTIONS

Essential Functions Statement(s)

• Support restaurant to increase a la carte and group dining sales
• Deliver genuine hospitality to our guests
• Develop and maintain strong relationships with the Operations Managers and Chefs
• Participate in weekly operations meetings with General Managers to communicate sales/marketing updates and address restaurants needs
• Distribute accurate BEO’s at weekly manager’s meetings
• Implement promotions and programs in the local markets to increase group bookings and a la carte dining
• Establish key relationships with clients to ensure maximum exposure and increase revenue
• Adopt a flexible schedule to accommodate guests and be present at event functions when necessary
• Identify objectives, strategies and action plans to meet restaurant objectives and improve sales
• Build sales through appropriate and profitable decisions based on high standards of quality
• Coordinate proper company resources to ensure efficient and stable sales results
• Assist with marketing programs as necessary
• Handle guest complaints by listening to their concerns, contacting the GM with any problems, and solving complaints to ensure guest satisfaction
• Adhere to our alcohol awareness procedures
• Communicate allergy sensitivity from guests to managers and chefs
• Communicate event sales information to co-workers, management, and guests
• Adhere to, and enforce all sales policies, practices, and procedures
• Perform additional duties as required

POSITION QUALIFICATIONS

Competency Statement(s)

• Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
• Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks
• Business Alignment – Aligns the direction, products, services and performance of a business line with the rest of the organization
• Coaching & Mentoring – Enables team members to grow and succeed through feedback and instruction
• Communication – Listens to others and communicates in an effective manner
• Problem Solving – Resolves difficult or complicated challenges
• Relationship Building – Builds constructive working relationships with stakeholders

SKILLS & ABILITIES

Education: High School diploma or equivalency required; college degree preferred

Experience: Two to four years of previous customer service experience, preferably in the hospitality industry

Computer Skills: Microsoft Office Suite and event software

Certificates & Licenses: N/A