Event Services Manager- 4 Diamond Hotel

Description

We are: The Edgewater is Seattle's only over-water hotel where rock'n'roll history meets Pacific Northwest luxury. A part of Noble House Hotels and Resorts--a curated collection of one-of-a kind hotels, resorts, and adventures. We provide our guests with exceptional service and the most memorable experiences.

Our Culture: The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all" and neither are our associates. What makes us The Edgewater Hotel lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.

ABOUT US:

Originally built for the 1962 World's Fair, The Edgewater Hotel has marked its place in history as the host to many famous names in the music scene from The Beatles to Blondie. Embraced by Elliott Bay, The Edgewater stands watch over the Olympic Mountains and Seattle skyline. Practically floating on water, the hotel boasts an authentic Pacific Northwest experience including aluminum exteriors, natural wood interiors and river-rock fireplaces. This classic landmark is defined through its culture and distinctive atmosphere. The Edgewater is an independent boutique, one-of-a-kind, 223 rooms iconic hotel with 11,000 sq ft of meeting space.

YOU ARE:

An energetic, creative, goal-oriented Sales professional with a minimum of 3+ years’ experience in Event Services, preferably in a hotel and/or wedding environment.  Strong knowledge of wedding and social event trends, etiquette, and industry best practices. Excellent organizational skills, attention to detail, and the ability to multitask are a must! Along with the ability to negotiate, manage projects, and work under pressure while selling and executing memorable events. 

Key Responsibilities:

Event Planning & Coordination:

• Serve as the primary point of contact for wedding and social event clients, ensuring a seamless planning experience from contract signing to event execution.
• Work closely with clients to understand their vision, preferences, and expectations for their special day.
• Develop event timelines, floor plans, and detailed Banquet Event Orders (BEOs) to ensure flawless execution.
• Coordinate with internal departments (banquets, catering, housekeeping, front desk, AV, etc.) to guarantee all event details are properly communicated and executed.
• Conduct pre-event meetings with clients and hotel teams to review final details and expectations.

Client & Vendor Relations:

• Provide exceptional customer service to clients, responding promptly to inquiries and addressing any concerns.
• Build and maintain relationships with wedding planners, florists, photographers, entertainment, and other vendors to ensure high-quality service and seamless event execution.
• Assist clients with vendor recommendations and work closely with vendors to ensure event logistics run smoothly.

On-Site Event Management:

• Oversee event setup, execution, and breakdown, ensuring all elements align with the client's vision and contractual agreements.
• Act as the on-site contact for clients, resolving any last-minute issues professionally and efficiently.
• Ensure adherence to hotel policies, safety regulations, and brand standards.
• Monitor and maintain the quality of service provided by hotel staff and vendors throughout the event.

Administrative & Sales Support:

• Assist the sales and catering team with site visits, menu tastings, and client meetings as needed.
• Review contracts, invoices, and payments to ensure all financial details are accurate.
• Track event details, client feedback, and post-event reports to improve service and operations.

Salary Range: $78,000 - $80,000 plus bonus potential

Leadership enjoys the following benefits:

• Health Benefits Package--Medical/Dental/Vision
• 401K
• Paid Time Off-- holidays/personal/vacation/sick
• Onsite Parking $35/month
• Complimentary dry cleaning
• Commuter Reimbursement Program – For transportation to and from work using public transportation, and with receipts submitted, we will pay up to $75 each month or 50% of the cost of a monthly ORCA pass, whichever is greater.
• Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)
• Career growth opportunities and Recognition Programs
• On Demand Pay
• Education Assistance Program

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

Requirements

• Bachelor’s degree in Hospitality Management, Event Planning, Business, or a related field (preferred).
• 3+ years of experience in event services, wedding coordination, or banquet operations in a hotel, resort, or event venue setting.
• Strong knowledge of wedding and social event trends, etiquette, and industry best practices.
• Excellent communication, organizational, and problem-solving skills.
• Ability to multitask and manage multiple events simultaneously.
• Proficiency in event management software (e.g., Delphi, Cvent, Social Tables) and Microsoft Office Suite.
• Flexible schedule, including evenings, weekends, and holidays as needed.
• Ability to remain calm under pressure and provide exceptional guest service.