Event Support Expert

Closing 

• Complete closing duties, including storing all reusable goods, breaking down goods, stowing all equipment and areas, returning equipment to proper locations, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. 

• Secure Workplace Services storage areas. 

• Check with Workplace Services Specialist or Manager before leaving after a shift. 

Safety and Security 

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. 

• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. 

• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. 

• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. 

• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. 

• Report any damage to facility or equipment immediately to Workplace Services Specialist or Manager. 

Policies and Procedures 

• Protect the privacy and security of guests and coworkers. 

• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. 

• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. 

• Maintain confidentiality of proprietary materials and information. 

• Comply with quality assurance expectations and standards. 

• Perform other reasonable job duties as requested by Workplace Services Specialist or Manager. 

Guest Relations 

• When interacting with Clients or meeting/event attendees, welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible; thank guests with genuine appreciation and provide a fond farewell. 

• Address guests' service needs in a professional, positive, and timely manner. 

• Assist other employees to ensure proper coverage and prompt guest service. 

• Respond to and try to fulfill any special event arrangements requested by a guest and elevate to a Workplace Services Specialist if unable to assist. 

• Assist and instruct guests/customers regarding proper usage and operation of AV or other equipment - refer politely to the proper support group or resource if unable. 

Communication 

• Talk with and listen to other employees to effectively exchange information. 

• Provide assistance to coworkers, ensuring they understand their tasks. 

• Communicate with guests, other employees, or departments to ensure guest needs are met. 

• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. 

Working with Others 

• Support all co-workers and treat them with dignity and respect. 

• Be able to work successfully both independently with minimal supervision and as part of a team. 

Physical Tasks 

• Read and visually verify information in a variety of formats (e.g., small print). 

• Stand, sit, or walk for an extended period of time or for an entire work shift. 

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. 

• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. 

• Move over sloping, uneven, or slippery surfaces. 

• Move up and down stairs, elevators, and/or service ramps. 

• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. 

CRITICAL COMPETENCIES 

Interpersonal Skills 

• Teamwork 

• Customer Service Orientation 

Interpersonal Skills Physical Abilities 

• Physical Strength 

• Proper Lifting Techniques 

• Stamina 

Personal Attributes 

• Dependability 

• Positive Demeanor 

• Presentation 

• Integrity 

• Safety Orientation 

• Adaptability/Flexibility 

• Stress Tolerance 

Communications 

• English Language Proficiency 

• Listening 

PREFERRED QUALIFICATIONS 

Education 

• High school diploma/G.E.D. equivalent 

Related Work Experience 

• Less than 1 year related work experience