EVS Quality & Performance Coordinator

Location: Lafayette, LA
Job Type: Full-Time

Position Overview

PCMS is seeking a motivated and detail-oriented Quality & Performance Coordinator to join our Operations team. This position is ideal for someone with leadership potential, housekeeping experience, quality assurance experience, or healthcare environmental services experience.

The Quality & Performance Coordinator plays a key role in ensuring our facilities consistently meet PCMS quality standards by conducting inspections, verifying training, supporting operations, resolving customer concerns, and helping facilities remain inspection-ready every day.

What You'll Do

• Conduct facility inspections and quality rounds to identify deficiencies before complaints occur.


• Verify new hire training and provide coaching to employees and facility leaders.


• Support daytime onboarding and employee development initiatives.


• Complete and review inspections and communicate findings to leadership.


• Perform customer walk-throughs and maintain positive customer relationships.


• Identify recurring issues and assist leadership with corrective action plans.


• Monitor facility performance and support operational improvement initiatives.


• Assist facilities during operational challenges and help maintain PCMS White-Glove Standards.


• Partner with Operations leadership on quality improvement projects and special assignments.

Qualifications

• Previous housekeeping, floor care, environmental services, or quality assurance experience preferred.


• Leadership or supervisory experience is a plus.


• Strong communication and organizational skills.


• Ability to work independently and prioritize multiple tasks.


• Comfortable using technology, including mobile apps and Microsoft Office.


• Valid driver's license and reliable transportation.


• Ability to travel between assigned facilities.


• Must successfully pass a background check and drug screen.

Why Join PCMS?

• Opportunity for career growth and advancement.


• Work directly with Operations and Executive Leadership.


• Be part of improving quality across multiple healthcare facilities.


• Make a measurable impact on customer satisfaction and operational excellence.


• 90-day performance review with potential pay increase.


• Annual performance reviews and advancement opportunities.

If you're passionate about quality, leadership, and helping teams succeed, we'd love to hear from you. Apply today!